s6 usb pc connection no longer works after update

[Anonymous]

Help !!

My pc no longer recognises my s6 after the recent android update, when the usb cable is connected it now just charges the phone , no connection notification appears on the phone or pc. and kies obviously doesnt see that i have connected the phone

I have changed the usb configuration to debugging on and usb is set to mtp in the settings and i have factory reset the phone but it is still the same.

The lead is fine as my tablet still connects without issue.

samsung s6 - sm-g920f

android 6.0.1

any help appreciated !

thanks

dave

[MI5]

That's really strange and I'm wondering if your port has any damage?
As Bambino suggests, I'd contact Samsung for them to have a look at phone as you seem to have proved it's definitely a handset issue.

[Anonymous]

will do

[anticpated]

Most USB chargers should work.If you have another with a mini-usb plug then I would try that to rule any port problems. Also a bit of guff in the ports can effect the connection.

[Anonymous]

yeah tried 3 different leads / 2 pcs. port is clean...cant see any damage, strange how its happened right after the update, unless its coincidence.

[MI5]

I'm sure we'd have heard many complaints if it was a direct result of the update.
I suspect an unfortunate coincidence.

[viridis]

Swipe down on taskbar and change the USB mode to mtp of ptp

[viridis]

Or, not of

[Anonymous]

there is no option to do that , nothing appears in the notification bar like before .the phone just charges.

[MI5]

You are still in mtp mode after the factory reset?
In your first post you said you had selected mtp and then factory reset so did you set mtp again afterwards?

[Anonymous]

yeah , still in mtp mode.