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s6 usb pc connection no longer works after update

Anonymous
Not applicable

Help !!

 

My pc no longer recognises my s6 after the recent android update, when the usb cable is connected it now just charges the phone , no connection notification appears on the phone or pc. and kies obviously doesnt see that i have connected the phone

 

I have changed the usb configuration to debugging on and usb is set to mtp in the settings and i have factory reset the phone but it is still the same.

 

The lead is fine as my tablet still connects without issue.

 

samsung s6 - sm-g920f

android 6.0.1

 

any help appreciated !

 

thanks

 

dave

 

 

Message 1 of 25
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viridis
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Same result if debugging turned off?
If so, it's off to Samsung as the others suggested I'm afraid.
Message 21 of 25
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Anonymous
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Phone was faulty, needed a new sub board, fixed within an hour at samsung support shop near me. Excellent service !

 

Thanks again people

 

Dave

 

 

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Message 22 of 25
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Cleoriff
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@Anonymous wrote:

Phone was faulty, needed a new sub board, fixed within an hour at samsung support shop near me. Excellent service !

 

Thanks again people

 

Dave

 

 


Good to hear Dave. Never a problem with Samsung support. Thanks for reporting back...:smileywink:

*The Game Is On*

Girl in a jacket
Message 23 of 25
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viridis
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Fantastic, and not bad repair time at all.
Message 24 of 25
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MI5
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Excellent to hear slight_smile
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 25 of 25
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