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Xperia L1 cannot use Messenger

Anonymous
Not applicable

My Xperia L1 phone will not let me use Messenger as from today

The phone screen is showing something like 'This is out of date'

I have tried to update using Google Play App as the screen states

I do not seem to have Google Play App ... & ... have no idea how to proceed

 

I shall be going offline shortly ... but ... would appreciate any offers of help 

 

Apologies for usual inate ineptitude regarding anything tech 

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MI5
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I'm sure it's there somewhere wink

 

To search for an application from the Application screen

  1. When the Application screen is open, tap Search applications or simply swipe down on the Application screen or Home screen.
  2. Enter the name of the application that you want to search for.

https://support.sonymobile.com/gb/xperial1/userguide/application-screen/#gref

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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Message 9 of 15
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MI5
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@Anonymous 

You need to look for "Play Store" in your apps and update messenger from there.

Open play store.

Tap the 3 horizontal bars at the top of page.

Tap on My apps and games.

Tap on Update all.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 15
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Anonymous
Not applicable

Thank you @MI5 for your reply

 

I have located Google Play Store on my phone ... & ... see 3 vertical dots in top right hand corner of phone screen

 

Upon pressing the 3 dots 'Uninstall updates' is shown in top right hand corner of phone screen

 

I don't know what to do from this point ?

 

Apologies for making this 'heavy weather' as is usual with me and tech stuff 

Message 3 of 15
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MI5
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@Anonymous 

You need to open the Play store app from your app drawer, not from settings >apps.

It might be in a folder named Google.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 4 of 15
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MI5
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Looks like this.

 

Image result for play store

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 5 of 15
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Anonymous
Not applicable

@MI5 I can't seem to see the 'carrier bag' icon you have kindly posted for me to search for *sighs*

 

As I am bordering on pressing things somewhat 'willy nilly' ... I think it's best I pick this up tomorrow, when hopefully I shall be able to do something more positive  

Message 6 of 15
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MI5
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It might look like this too.

Depends on what firmware you are on.....

 

Image result for play store

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 7 of 15
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Anonymous
Not applicable

Thank you @MI5

I do not know what firmware I am on ... however ... my gut feeling is that I don't have it ... or ... it is somehow 'hidden'

I am beginning to have that boggling feeling slight_frown

I do try with tech stuff ... but ... always seem to struggle 

Guess I'm just not built for the 21st century *shrugs shoulders* 

You have a lot of patience with my ineptness MI5, for which I heartily thank you 

Message 8 of 15
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MI5
Level 94: Supreme
  • 143403 Posts
  • 632 Topics
  • 27489 Solutions
Registered:

I'm sure it's there somewhere wink

 

To search for an application from the Application screen

  1. When the Application screen is open, tap Search applications or simply swipe down on the Application screen or Home screen.
  2. Enter the name of the application that you want to search for.

https://support.sonymobile.com/gb/xperial1/userguide/application-screen/#gref

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 9 of 15
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Anonymous
Not applicable

@MI5 wrote:

I'm sure it's there somewhere wink

 

To search for an application from the Application screen

  1. When the Application screen is open, tap Search applications or simply swipe down on the Application screen or Home screen.
  2. Enter the name of the application that you want to search for.

https://support.sonymobile.com/gb/xperial1/userguide/application-screen/#gref


Well, if you say it is there somewhere @MI5 then it should be ... however ... at present, in Wispa's World ... I think I need to go to Specsavers wink

 

Will properly checkout the link you have posted early tomorrow morning

Currently ... my brain is fast approaching co-codamol time

 

For now MI5 ... Over & Out wink

Message 10 of 15
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