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Xperia L1 cannot use Messenger

My Xperia L1 phone will not let me use Messenger as from today

The phone screen is showing something like 'This is out of date'

I have tried to update using Google Play App as the screen states

I do not seem to have Google Play App ... & ... have no idea how to proceed

 

I shall be going offline shortly ... but ... would appreciate any offers of help 

 

Apologies for usual inate ineptitude regarding anything tech 

*possum si vollo* *per ardua ad astra*



I don't work for O2
Xperia L1 - The Android Army Marches Onwards
Acer Aspire 5750 laptop
Unlimited Sky Broadband
MI6 - Commander Jane TOP SECRET - Status 00 Licensed To Type - HER MAJESTY'S SECRET SERVICE + pic of a very young Lois Maxwell (have mug to prove it) - Promotion tbc to Data Entry
Posts: 88,232
Topics: 532
Solutions: 11,384
Registered: ‎04-04-2012

Re: Xperia L1 cannot use Messenger

@WispaRed7 

You need to look for "Play Store" in your apps and update messenger from there.

Open play store.

Tap the 3 horizontal bars at the top of page.

Tap on My apps and games.

Tap on Update all.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 11,301
Topics: 251
Kudos: 438
Solutions: 3
Registered: ‎11-01-2014

Re: Xperia L1 cannot use Messenger

[ Edited ]

Thank you @MI5 for your reply

 

I have located Google Play Store on my phone ... & ... see 3 vertical dots in top right hand corner of phone screen

 

Upon pressing the 3 dots 'Uninstall updates' is shown in top right hand corner of phone screen

 

I don't know what to do from this point ?

 

Apologies for making this 'heavy weather' as is usual with me and tech stuff 

*possum si vollo* *per ardua ad astra*



I don't work for O2
Xperia L1 - The Android Army Marches Onwards
Acer Aspire 5750 laptop
Unlimited Sky Broadband
MI6 - Commander Jane TOP SECRET - Status 00 Licensed To Type - HER MAJESTY'S SECRET SERVICE + pic of a very young Lois Maxwell (have mug to prove it) - Promotion tbc to Data Entry
Posts: 88,232
Topics: 532
Solutions: 11,384
Registered: ‎04-04-2012

Re: Xperia L1 cannot use Messenger

@WispaRed7 

You need to open the Play store app from your app drawer, not from settings >apps.

It might be in a folder named Google.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 88,232
Topics: 532
Solutions: 11,384
Registered: ‎04-04-2012

Re: Xperia L1 cannot use Messenger

Looks like this.

 

Image result for play store

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 11,301
Topics: 251
Kudos: 438
Solutions: 3
Registered: ‎11-01-2014

Re: Xperia L1 cannot use Messenger

@MI5 I can't seem to see the 'carrier bag' icon you have kindly posted for me to search for *sighs*

 

As I am bordering on pressing things somewhat 'willy nilly' ... I think it's best I pick this up tomorrow, when hopefully I shall be able to do something more positive  

*possum si vollo* *per ardua ad astra*



I don't work for O2
Xperia L1 - The Android Army Marches Onwards
Acer Aspire 5750 laptop
Unlimited Sky Broadband
MI6 - Commander Jane TOP SECRET - Status 00 Licensed To Type - HER MAJESTY'S SECRET SERVICE + pic of a very young Lois Maxwell (have mug to prove it) - Promotion tbc to Data Entry
Posts: 88,232
Topics: 532
Solutions: 11,384
Registered: ‎04-04-2012

Re: Xperia L1 cannot use Messenger

It might look like this too.

Depends on what firmware you are on.....

 

Image result for play store

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 11,301
Topics: 251
Kudos: 438
Solutions: 3
Registered: ‎11-01-2014

Re: Xperia L1 cannot use Messenger

Thank you @MI5

I do not know what firmware I am on ... however ... my gut feeling is that I don't have it ... or ... it is somehow 'hidden'

I am beginning to have that boggling feeling Smiley Sad

I do try with tech stuff ... but ... always seem to struggle 

Guess I'm just not built for the 21st century *shrugs shoulders* 

You have a lot of patience with my ineptness MI5, for which I heartily thank you 

*possum si vollo* *per ardua ad astra*



I don't work for O2
Xperia L1 - The Android Army Marches Onwards
Acer Aspire 5750 laptop
Unlimited Sky Broadband
MI6 - Commander Jane TOP SECRET - Status 00 Licensed To Type - HER MAJESTY'S SECRET SERVICE + pic of a very young Lois Maxwell (have mug to prove it) - Promotion tbc to Data Entry
Posts: 88,232
Topics: 532
Solutions: 11,384
Registered: ‎04-04-2012

Re: Xperia L1 cannot use Messenger

I'm sure it's there somewhere Smiley Wink

 

To search for an application from the Application screen

  1. When the Application screen is open, tap Search applications or simply swipe down on the Application screen or Home screen.
  2. Enter the name of the application that you want to search for.

https://support.sonymobile.com/gb/xperial1/userguide/application-screen/#gref

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 11,301
Topics: 251
Kudos: 438
Solutions: 3
Registered: ‎11-01-2014

Re: Xperia L1 cannot use Messenger


@MI5 wrote:

I'm sure it's there somewhere Smiley Wink

 

To search for an application from the Application screen

  1. When the Application screen is open, tap Search applications or simply swipe down on the Application screen or Home screen.
  2. Enter the name of the application that you want to search for.

https://support.sonymobile.com/gb/xperial1/userguide/application-screen/#gref


Well, if you say it is there somewhere @MI5 then it should be ... however ... at present, in Wispa's World ... I think I need to go to Specsavers Smiley Wink

 

Will properly checkout the link you have posted early tomorrow morning

Currently ... my brain is fast approaching co-codamol time

 

For now MI5 ... Over & Out Smiley Wink

*possum si vollo* *per ardua ad astra*



I don't work for O2
Xperia L1 - The Android Army Marches Onwards
Acer Aspire 5750 laptop
Unlimited Sky Broadband
MI6 - Commander Jane TOP SECRET - Status 00 Licensed To Type - HER MAJESTY'S SECRET SERVICE + pic of a very young Lois Maxwell (have mug to prove it) - Promotion tbc to Data Entry