2nd Sim Slot not working on S20 + 5G

[Jono987]

Hello,

The second sim slot on my S20 does not seem to work. I have tried multiple sims in it, including 2 known working o2 sims but it dosent detect the sim card, is this a known problem? 

Thanks,

[MI5]

@Jono987 

I thought the S20 sold by O2 was only single sim?

Isn't the other slot for an SD card?

[Jono987]

Hi, it can fit an SD card or a 2nd sim, theres options for the 2nd sim in the settings so i assumed it supported it, i thought it was only the US version that were single sim?

[MI5]

@Jono987 

2nd sim is an eSim I believe.

[MI5]

@Jono987 

eSim help here https://www.o2.co.uk/help/device-and-sim-support/esim

[Jono987]

Thanks, why is there a physical second sim slot then? It has the cutouts for a sim card, and it fits perfectly? When i researched this phone before i purchased it said it supported two physical sim cards 😕

[Jono987]

This is direct from the Samsung site:

What SIM card set up can I use?

• SIM card in slot 1 
• SIM card in slot 1 and a microSD card in slot 2
• SIM card in slot 1 and a SIM card in slot 2
• SIM card in slot 1, microSD card in slot 2 and an eSIM

[MI5]

@Jono987 

It's Nano sim and eSim.

Sim TypeDual Sim

Nano Sim & eSim

Yes

https://www.o2.co.uk/shop/samsung/galaxy-s20-5g#contractType=paymonthly

[Jono987]

Thats bizarre, the person on o2 chat is now saying it should work? And that 2 sims are in fact supported? 

[MI5]

@Jono987 

Must be faulty then.

Maybe chatting to Samsung is a better idea?