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2nd Sim Slot not working on S20 + 5G

Jono987
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Hello,

The second sim slot on my S20 does not seem to work. I have tried multiple sims in it, including 2 known working o2 sims but it dosent detect the sim card, is this a known problem? 

 

Thanks,

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MI5
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@Jono987 

I thought the S20 sold by O2 was only single sim?

Isn't the other slot for an SD card?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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Jono987
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Hi, it can fit an SD card or a 2nd sim, theres options for the 2nd sim in the settings so i assumed it supported it, i thought it was only the US version that were single sim?

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MI5
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@Jono987 

2nd sim is an eSim I believe.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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MI5
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@Jono987 

eSim help here https://www.o2.co.uk/help/device-and-sim-support/esim

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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Jono987
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Thanks, why is there a physical second sim slot then? It has the cutouts for a sim card, and it fits perfectly? When i researched this phone before i purchased it said it supported two physical sim cards 😕

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Jono987
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This is direct from the Samsung site:

 

What SIM card set up can I use?
 
 
  • SIM card in slot 1 
  • SIM card in slot 1 and a microSD card in slot 2
  • SIM card in slot 1 and a SIM card in slot 2
  • SIM card in slot 1, microSD card in slot 2 and an eSIM
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MI5
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@Jono987 

It's Nano sim and eSim.

 

Sim TypeDual Sim

Nano Sim & eSim

Yes

 

https://www.o2.co.uk/shop/samsung/galaxy-s20-5g#contractType=paymonthly

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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Jono987
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Thats bizarre, the person on o2 chat is now saying it should work? And that 2 sims are in fact supported? 

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MI5
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@Jono987 

Must be faulty then.

Maybe chatting to Samsung is a better idea?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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