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FAQs: Android devices

Hi all, welcome to the Android devices board! Here you can ask questions related to Android devices and get answers from other members of our Community. You can also post a review of your current Android device. If you're new and want to know more ab...

Marjo by Former Staff
  • 2 replies
  • 2 kudos

02 Unlatch code not working

Hi - I have received my unlatch code today to unlatch my phone from 02, so I can use a non 02 SIM. Unfortunately the code is still not allowing me to unlatch. I've tried the code twice already, don't want to lock it up completely by tring again. It's...

Simmoderby by Level 1: Joiner
  • 38 replies
  • 0 kudos


I cannot activate WIFI calling, and Volte calling. I have a sim contract only. Can you activate these options for me. Thank you

Marcin82 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Google Pixel 3XL Unlocking

Hello all I requested my phone to be unlocked via the form on the O2 website and got this email - "Im sorry we are unable to request the unlatching code for your phone as we no longer support unlatching for this make of handset. " Please could explai...

Bumble by Level 1: Joiner
  • 6 replies
  • 0 kudos

Samsung update tracking site This tracks the versions of the firmware that are live on Samsung's update service, select your phone from the drop down on the top right. If you bought your phone through O2 it'll be running the...

Anonymous by Not applicable
  • 8 replies
  • 2 kudos

Resolved! Unlocking a phone

Hi all, can anyone help.I have left 02 but unfotunatly just found out that my phone is locked!I've been on the chat filled out the form and have been given the unlock code and instuctions.The problem is two fold.1) I no longer have an 02 sim.2) I don...

Good Morning: from Berlin

That's right, it's IFA time, and some Sony fanboy managed to get a special invitation off Sony to their press conference today at IFA 2019 I'll be there at mid-day today, and will be giving live blog type ramblings from the event.Later on, should the...

DSC_1254.jpg 149153-phones-news-sony-ifa-2019-press-conference-when-is-it-and-how-to-watch-it-live-image1-lgrxumipoc.jpg
viridis by Level 56: Guvnor
  • 50 replies
  • 5 kudos

Resolved! upgrade

I want to upgrade my phone which is due on 1st October 2019. The screen is damaged so it doesnt meet the criteria to trade it but there is no option to add this to upgrade and pay the difference. Please can you assist?

Barnes by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Android update server not working

Hi,I haven't for a while been able to check for any Android firmware updates on my S9 through the Settings menu. It just freezes for a while & then says the server is unavailable. Has anyone else been able? Samsung & Play updates still work ok.

woodmj by Level 2: Apprentice
  • 1 replies
  • 0 kudos

Resolved! Huawei wifi calling

Will O2 ever support Wi-Fi calling on huawei phones?

AllyGee43 by Level 1: Joiner
  • 1 replies
  • 0 kudos