- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 29-11-2020 19:59
So far all I've got that this isn't an o2 device (it is and supplied by o2) - are there any mods that can help me out?
Solved! Go to Solution.
Accepted Solutions
- 12516 Posts
- 80 Topics
- 3288 Solutions
on 29-11-2020 20:09
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 29-11-2020 20:09
There is no one around on a sunday night from o2, but i will tag @O2Lisa to see if she can help in the morning.
If the S9 was provided by o2 (direct) it wont have been provided locked as o2 haven't supplied locked handsets since 2018. (and before the s9 was released).
Have you tried another sim card in the device and where did you buy it from?
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
- 12516 Posts
- 80 Topics
- 3288 Solutions
on 29-11-2020 20:09
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 29-11-2020 20:09
There is no one around on a sunday night from o2, but i will tag @O2Lisa to see if she can help in the morning.
If the S9 was provided by o2 (direct) it wont have been provided locked as o2 haven't supplied locked handsets since 2018. (and before the s9 was released).
Have you tried another sim card in the device and where did you buy it from?
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
- 153029 Posts
- 652 Topics
- 29210 Solutions
on 29-11-2020 20:19
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 29-11-2020 20:19
"Not an O2 device" means it's not locked to O2, therefore, if supplied by O2, it isn't locked.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 29-11-2020 20:20
Hi, where did you get the device from and when you turn it on or off does it display mobile network logo? Do you know which network it is locked too?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 29-11-2020 20:29
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 29-11-2020 20:34
BT Mobile: 0800800150
EE: 08009566000
Vodafone: 07836191191
Three: 07782333333
Virgin Mobile: 08456000789
- 153029 Posts
- 652 Topics
- 29210 Solutions
on 29-11-2020 20:41
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 29-11-2020 20:41
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
- 996 Posts
- 0 Topics
- 32 Solutions
on 30-11-2020 08:10
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 30-11-2020 08:10
Thank you for the tag @madasaf1sh.
I will message you privately so we can look in to this @mickyotw
Any messages sent outside these time will be responded to on my return.
Thanks


