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Level 1: Joiner
Posts: 2
Registered: ‎10-01-2019

Santander OTP

Hi have stopped receiving messages from bank to make payments, rang them and they said all was ok their end.
I have samsung s7 and never any problems before.
Anyone know any solutions?
Posts: 7,901
Topics: 103
Kudos: 1,571
Solutions: 503
Registered: ‎17-03-2015

Re: Santander OTP

@Devy33 Do you not have a direct debit set up? It would avoid problems like this. Call customer service on 202 

 

https://www.o2.co.uk/contactus

iPhone 7
Posts: 82,974
Topics: 510
Solutions: 10,059
Registered: ‎04-04-2012

Re: Santander OTP

@Devy33 I recall a couple of previous customers with similar issues but I don't recall a resolution. @Martin-O2 could you check if there are any issues with one time passcodes currently?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 63,203
Topics: 526
Solutions: 3,279
Registered: ‎04-01-2009

Re: Santander OTP

Yes it has been a problem for a while and seems to affct customers irrespective of the phone they have.

Community Manager
Posts: 5,008
Registered: ‎18-02-2016

Re: Santander OTP

Thanks for the mention @MI5

 

@Devy33 I'll check to see if there are any problems O2's end. wink


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Level 1: Joiner
Posts: 2
Registered: ‎10-01-2019

Re: Santander OTP

Hi all, thanks for the replies.
Got it sorted, work mobile is Vodafone and changed to that, no issues now.
Must be a network problem..
If O2 could check it out and sort..
Posts: 60,563
Topics: 642
Registered: ‎14-01-2013

Re: Santander OTP

Thanks for the feedback @Devy33 and pleased it's working for you on your works phone.

I will just mention @Martin-O2 here so he can feed back your comments to O2. Smiley Wink

*The Game Is On*


Community Manager
Posts: 5,008
Registered: ‎18-02-2016

Re: Santander OTP

Thanks @Cleoriffsmiling

 

Great to hear this one is sorted @Devy33. Any further issues give us a shout. wink

 

 


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