cancel
Showing results for 
Search instead for 
Did you mean: 

Santander OTP

Devy33
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:
Hi have stopped receiving messages from bank to make payments, rang them and they said all was ok their end.
I have samsung s7 and never any problems before.
Anyone know any solutions?
Message 1 of 8
2,005 Views
7 REPLIES 7

Anonymous
Not applicable

@Devy33 Do you not have a direct debit set up? It would avoid problems like this. Call customer service on 202 

 

https://www.o2.co.uk/contactus

Message 2 of 8
1,997 Views

MI5
Level 94: Supreme
  • 124136 Posts
  • 612 Topics
  • 20211 Solutions
Registered:

@Devy33 I recall a couple of previous customers with similar issues but I don't recall a resolution. @Martin-O2 could you check if there are any issues with one time passcodes currently?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 3 of 8
1,993 Views

jonsie
Level 94: Supreme
  • 86615 Posts
  • 594 Topics
  • 5000 Solutions
Registered:

Yes it has been a problem for a while and seems to affct customers irrespective of the phone they have.

Message 4 of 8
1,974 Views

Martin-O2
Community Manager
Community Manager
  • 7884 Posts
  • 741 Topics
  • 93 Solutions
Registered:

Thanks for the mention @MI5

 

@Devy33 I'll check to see if there are any problems O2's end. wink

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
signature

Message 5 of 8
1,920 Views

Devy33
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:
Hi all, thanks for the replies.
Got it sorted, work mobile is Vodafone and changed to that, no issues now.
Must be a network problem..
If O2 could check it out and sort..
Message 6 of 8
1,889 Views

Cleoriff
Level 94: Supreme
  • 107859 Posts
  • 794 Topics
  • 5777 Solutions
Registered:

Thanks for the feedback @Devy33 and pleased it's working for you on your works phone.

I will just mention @Martin-O2 here so he can feed back your comments to O2. wink

*The Game Is On*

Girl in a jacket
Message 7 of 8
1,884 Views

Martin-O2
  • 7884 Posts
  • 741 Topics
  • 93 Solutions
Registered:

Thanks @Cleoriffsmiling

 

Great to hear this one is sorted @Devy33. Any further issues give us a shout. wink

 

 

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
signature

Message 8 of 8
1,860 Views