Welcome to the O2 Community

Has your question already been answered? See the community FAQ's
Reply
Highlighted
Level 1: Joiner
Posts: 2
Registered: ‎10-01-2019

Santander OTP

Hi have stopped receiving messages from bank to make payments, rang them and they said all was ok their end.
I have samsung s7 and never any problems before.
Anyone know any solutions?
Posts: 8,276
Topics: 108
Kudos: 1,689
Solutions: 526
Registered: ‎17-03-2015

Re: Santander OTP

@Devy33 Do you not have a direct debit set up? It would avoid problems like this. Call customer service on 202 

 

https://www.o2.co.uk/contactus

iPhone XR 64GB
Posts: 85,630
Topics: 522
Solutions: 10,678
Registered: ‎04-04-2012

Re: Santander OTP

@Devy33 I recall a couple of previous customers with similar issues but I don't recall a resolution. @Martin-O2 could you check if there are any issues with one time passcodes currently?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 65,965
Topics: 539
Solutions: 3,338
Registered: ‎04-01-2009

Re: Santander OTP

Yes it has been a problem for a while and seems to affct customers irrespective of the phone they have.

Community Manager
Posts: 5,422
Registered: ‎18-02-2016

Re: Santander OTP

Thanks for the mention @MI5

 

@Devy33 I'll check to see if there are any problems O2's end. wink

Check out some of the recent discussions:
Access for You: Registration - Find out how to register for our Access for You service.
Gig tickets giveaway!! Smiley Wink Interested in any O2 Academy gig? Let us know for a chance to get free tickets!
Review of the Samsung Galaxy A50 - Read our latest device review by member Poppysmum.
Priority tickets calendar! 17-23 June - Check out which tickets are going on sale or pre-sale this week on Priority!


If you'd like to take part, why not register? Smiley Happy
signature

Level 1: Joiner
Posts: 2
Registered: ‎10-01-2019

Re: Santander OTP

Hi all, thanks for the replies.
Got it sorted, work mobile is Vodafone and changed to that, no issues now.
Must be a network problem..
If O2 could check it out and sort..
Posts: 66,868
Topics: 661
Registered: ‎14-01-2013

Re: Santander OTP

Thanks for the feedback @Devy33 and pleased it's working for you on your works phone.

I will just mention @Martin-O2 here so he can feed back your comments to O2. Smiley Wink

*The Game Is On*


Community Manager
Posts: 5,422
Registered: ‎18-02-2016

Re: Santander OTP

Thanks @Cleoriffsmiling

 

Great to hear this one is sorted @Devy33. Any further issues give us a shout. wink

 

 

Check out some of the recent discussions:
Access for You: Registration - Find out how to register for our Access for You service.
Gig tickets giveaway!! Smiley Wink Interested in any O2 Academy gig? Let us know for a chance to get free tickets!
Review of the Samsung Galaxy A50 - Read our latest device review by member Poppysmum.
Priority tickets calendar! 17-23 June - Check out which tickets are going on sale or pre-sale this week on Priority!


If you'd like to take part, why not register? Smiley Happy
signature