Re: Santander OTP

Devy33 · ‎10-01-2019

Hi have stopped receiving messages from bank to make payments, rang them and they said all was ok their end.
I have samsung s7 and never any problems before.
Anyone know any solutions?

Anonymous · ‎10-01-2019

@Devy33 Do you not have a direct debit set up? It would avoid problems like this. Call customer service on 202

https://www.o2.co.uk/contactus

MI5 · ‎10-01-2019

@Devy33 I recall a couple of previous customers with similar issues but I don't recall a resolution. @Martin-O2 could you check if there are any issues with one time passcodes currently?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎10-01-2019

Yes it has been a problem for a while and seems to affct customers irrespective of the phone they have.

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Martin-O2 · ‎15-01-2019

Thanks for the mention @MI5.

@Devy33 I'll check to see if there are any problems O2's end.

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Devy33 · ‎19-01-2019

Hi all, thanks for the replies.
Got it sorted, work mobile is Vodafone and changed to that, no issues now.
Must be a network problem..
If O2 could check it out and sort..

Cleoriff · ‎19-01-2019

Thanks for the feedback @Devy33 and pleased it's working for you on your works phone.

I will just mention @Martin-O2 here so he can feed back your comments to O2.

Veritas Numquam Perit

Martin-O2 · ‎21-01-2019

Thanks @Cleoriff!

Great to hear this one is sorted @Devy33. Any further issues give us a shout.

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

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