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Level 1: Joiner
Posts: 1
Registered: ‎10-01-2019

Santander OTP

Hi have stopped receiving messages from bank to make payments, rang them and they said all was ok their end.
I have samsung s7 and never any problems before.
Anyone know any solutions?
Posts: 7,877
Topics: 103
Kudos: 1,567
Solutions: 499
Registered: ‎17-03-2015

Re: Santander OTP

@Devy33 Do you not have a direct debit set up? It would avoid problems like this. Call customer service on 202 

 

https://www.o2.co.uk/contactus

iPhone 7
Posts: 82,838
Topics: 509
Solutions: 10,019
Registered: ‎04-04-2012

Re: Santander OTP

@Devy33 I recall a couple of previous customers with similar issues but I don't recall a resolution. @Martin-O2 could you check if there are any issues with one time passcodes currently?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
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Posts: 63,139
Topics: 526
Solutions: 3,272
Registered: ‎04-01-2009

Re: Santander OTP

Yes it has been a problem for a while and seems to affct customers irrespective of the phone they have.

Community Manager
Posts: 4,984
Registered: ‎18-02-2016

Re: Santander OTP

Thanks for the mention @MI5

 

@Devy33 I'll check to see if there are any problems O2's end. wink


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