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Level 1: Joiner
Posts: 2
Registered: ‎10-01-2019

Santander OTP

Hi have stopped receiving messages from bank to make payments, rang them and they said all was ok their end.
I have samsung s7 and never any problems before.
Anyone know any solutions?
Posts: 8,055
Topics: 105
Kudos: 1,627
Solutions: 517
Registered: ‎17-03-2015

Re: Santander OTP

@Devy33 Do you not have a direct debit set up? It would avoid problems like this. Call customer service on 202 

 

https://www.o2.co.uk/contactus

iPhone XR 64GB
Posts: 84,014
Topics: 518
Solutions: 10,400
Registered: ‎04-04-2012

Re: Santander OTP

@Devy33 I recall a couple of previous customers with similar issues but I don't recall a resolution. @Martin-O2 could you check if there are any issues with one time passcodes currently?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
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Posts: 63,734
Topics: 530
Solutions: 3,310
Registered: ‎04-01-2009

Re: Santander OTP

Yes it has been a problem for a while and seems to affct customers irrespective of the phone they have.

Community Manager
Posts: 5,180
Registered: ‎18-02-2016

Re: Santander OTP

Thanks for the mention @MI5

 

@Devy33 I'll check to see if there are any problems O2's end. wink

Check out some of the recent discussions:
What do you look for in a new phone? Let us know what your priorities are when picking a new device!
MWC 2019 Megathread Seen any tech you’re interested in or want to know more about something? Tell us here!
Which O2 Academy gig are you most interested in this year? Check out what's coming up and let us know which gig you fancy!
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Level 1: Joiner
Posts: 2
Registered: ‎10-01-2019

Re: Santander OTP

Hi all, thanks for the replies.
Got it sorted, work mobile is Vodafone and changed to that, no issues now.
Must be a network problem..
If O2 could check it out and sort..
Posts: 63,013
Topics: 650
Registered: ‎14-01-2013

Re: Santander OTP

Thanks for the feedback @Devy33 and pleased it's working for you on your works phone.

I will just mention @Martin-O2 here so he can feed back your comments to O2. Smiley Wink

*The Game Is On*


Community Manager
Posts: 5,180
Registered: ‎18-02-2016

Re: Santander OTP

Thanks @Cleoriffsmiling

 

Great to hear this one is sorted @Devy33. Any further issues give us a shout. wink

 

 

Check out some of the recent discussions:
What do you look for in a new phone? Let us know what your priorities are when picking a new device!
MWC 2019 Megathread Seen any tech you’re interested in or want to know more about something? Tell us here!
Which O2 Academy gig are you most interested in this year? Check out what's coming up and let us know which gig you fancy!
Samsung S10 range - Pre-order now on O2 - Find out the latest info on Samsung's announcement and join the conversation! 


If you'd like to take part, why not register? Smiley Happy
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