OTP stopped working for Santander

[Colin58]

Hi, I am having problems with receiving  OTP’s from Santander on my iPhone. I received one about a week ago but since I have had any. Checked with Santander and they have confirmed they were sent. 

any ideas? 
thx

[madasaf1sh]

@Colin58 

Did you port your number into o2, as if you did it could be a routing issue with your old network. 

The best thing to do , is to contact o2 either call them on 202 or  If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

[MI5]

@Colin58 

Try turning off wifi first.

[Colin58]

Hi @madasaf1sh, No had this number with O2 for many years. 

[Colin58]

Hi @MI5 Tried it a couple of times off wifi, I have also turned it on and off etc...

[MI5]

@Colin58 

Try the tips in this guide Guide: Text Message Tips (not sent or received) 

[Colin58]

@MI5 yeah tried all them.... still no joy. Just on live chat with them now. 

[Saskia12]

I’m having the same problem…did it get sorted in the end.