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OTP stopped working for Santander

Colin58
Level 1: Joiner
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‎13-05-2022 10:48

‎13-05-2022 10:48

Hi, I am having problems with receiving  OTP’s from Santander on my iPhone. I received one about a week ago but since I have had any. Checked with Santander and they have confirmed they were sent. 

any ideas? 
thx

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madasaf1sh
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‎13-05-2022 10:53

‎13-05-2022 10:53

@Colin58 

 

Did you port your number into o2, as if you did it could be a routing issue with your old network. 

 


The best thing to do , is to contact o2 either call them on 202 or  If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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MI5
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‎13-05-2022 22:44

‎13-05-2022 22:44

@Colin58 

Try turning off wifi first.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Colin58
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‎16-05-2022 09:28

‎16-05-2022 09:28

Hi @madasaf1sh, No had this number with O2 for many years. 

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Colin58
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‎16-05-2022 09:29

‎16-05-2022 09:29

Hi @MI5 Tried it a couple of times off wifi, I have also turned it on and off etc...

 

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MI5
Level 94: Supreme
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‎16-05-2022 09:30

‎16-05-2022 09:30

@Colin58 

Try the tips in this guide Guide: Text Message Tips (not sent or received) 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Colin58
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‎16-05-2022 09:44

‎16-05-2022 09:44

@MI5 yeah tried all them.... still no joy. Just on live chat with them now. 

 

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Saskia12
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‎04-08-2022 21:36

‎04-08-2022 21:36

I’m having the same problem…did it get sorted in the end.

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