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FAQs: Android devices

Hi all, welcome to the Android devices board! Here you can ask questions related to Android devices and get answers from other members of our Community. You can also post a review of your current Android device. If you're new and want to know more ab...

Marjo by Former Staff
  • 2 replies
  • 2 kudos

Resolved! Network unlock code doesn't work

Hi, I recently got an upgrade and I gave my old phone to my mum (xperia z).She is on Vodafone, so I requested a network unlock code, which didn't work. I requested another, thinking there may have been an error, and the second didn't work either. Bot...

Anonymous by Not applicable
  • 17 replies
  • 0 kudos

Wifi calling availability problems

Hi all, I am Trying to get wifi calling setup on my samsung galaxy S7, as it would be very handy when I am away at work as I dont get a phone signal. I have followed guides on the O2 website to check compatability, updated to the latest software and ...

Resolved! use wrong unlatching code

hi, I mistakenly used the Pac when trying to unlatch my phone from o2, and it is now locked. it works on original o2 sim but says it's locked when using new provider sim. o2 say to contact samsung and samsung say contact o2. How can I unblock it

Anonymous by Not applicable
  • 31 replies
  • 0 kudos

Resolved! Razer phone

HI, just wanted to know if the Razer phone will be available on o2 on monthly contract.

basituk by Level 1: Joiner
  • 4 replies
  • 0 kudos

Resolved! Authentication error occurred

My Samsung Galaxy 5 connects to the router initially, but after a short period, it disconnects with the message "authentication error occurred." I have re-booted the router and the phone but it still keeps happening. All the other devices in the hous...

Anonymous by Not applicable
  • 8 replies
  • 0 kudos

Resolved! Xperia XZ and Android 7.1.1 in the UK

Hi - I've noticed via XperiFirm (yes, and checking with PC Companion) that in the UK, Vodafone, Virgin and EE have already upgraded XZ phones to android 7.1.1. Is there a specific reason O2 are lagging behind? Three haven't done it yet, but I don't e...

GUK by Level 3: Thinker
  • 43 replies
  • 0 kudos

Resolved! Google play

How do I stop paying for Google Play every month on my phone bill? Have googled it and when I follow the instructions Google Play says I have no subscription with them with that account. What do I do??? Can think of better things to spend my £9.99 a ...

Anonymous by Not applicable
  • 3 replies
  • 0 kudos


My samsung s8 plus has suddenly started to flash up " check your network connection " at the bottom of the screen about every 30 seconds . How can I stop this please?

Anonymous by Not applicable
  • 3 replies
  • 0 kudos

text messages

how can i see text messages that have been sent from the phone but want to see from laptop thank you

Anonymous by Not applicable
  • 5 replies
  • 0 kudos

Moto G5 Camera - rubbish camera or just the settings need tweaking?

Both myself and Mrs B bought a G5 recently and find that the pictures are, well, poor to say the least. Given it is supposed to be 13mp we haven't taken one photo yet (using the Auto settings) that is half-way decent, and certainly worse than the tho...

Anonymous by Not applicable
  • 15 replies
  • 0 kudos