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Restricted mode youtube

HKellaway
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Restricted mode has turned on on my YouTube and is saying it requires administrator to turn off
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madasaf1sh
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@HKellaway

You should be able to turn this off by following the instructions below:

https://support.google.com/youtube/answer/174084?co=GENIE.Platform%3DAndroid&hl=en

This is possibly a Parental Control, that is a bit over zealous, but can be worked round in the settings of Youtube.
Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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MI5
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@HKellaway 

Many have been effected by thhis issue thhis week and we have @O2Lisa looking into it.

Try turnng off parental control / age restriction Guide: O2 Age restriction but if it's not that @O2Lisa will contact you to check your account in the morning.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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O2Lisa
O2 Support
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Morning @HKellaway  smiling

If you're still having issues with this you can private message me and I can check your account for you.

My working hours are Monday - Thursday 08:00 - 18:00
Any messages sent outside these time will be responded to on my return.
Thanks slight_smile

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Cleoriff
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You must be our 'You Tube restricted' expert by now @O2Lisa yahoo

Veritas Numquam Perit

Girl in a jacket
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O2Lisa
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sweat_smile I wouldn't go as far as an expert just yet @Cleoriff smiling

My working hours are Monday - Thursday 08:00 - 18:00
Any messages sent outside these time will be responded to on my return.
Thanks slight_smile

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Girl in a jacket
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Cleoriff
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@O2Lisa  by the time you have finished dealing with another 300 or so, that'll do the trick joy

Veritas Numquam Perit

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MI5
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Just need to figure out what O2 changed and undo it wink
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 8 of 15
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Kuribo
Level 3: Thinker
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FWIW this doesn't seem to happen with unlocked devices so, O2 firmware related? My phone was bought unlocked and if I turn WiFi off, on 5G restricted mode for YouTube is still turned off.
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Christian001
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@ O2Lisa I’m having the same issue, if you could look into this that would be great!
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