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Level 1: Joiner
Posts: 2
Registered: ‎05-11-2020

Restricted mode youtube

Restricted mode has turned on on my YouTube and is saying it requires administrator to turn off
Level 42: Skillful
Posts: 2,404
Registered: ‎04-04-2012

Re: Restricted mode youtube

@HKellaway

You should be able to turn this off by following the instructions below:

https://support.google.com/youtube/answer/174084?co=GENIE.Platform%3DAndroid&hl=en

This is possibly a Parental Control, that is a bit over zealous, but can be worked round in the settings of Youtube.
Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts
Posts: 116,617
Topics: 573
Solutions: 16,170
Registered: ‎04-04-2012

Re: Restricted mode youtube

@HKellaway 

Many have been effected by thhis issue thhis week and we have @O2Lisa looking into it.

Try turnng off parental control / age restriction Guide: O2 Age restriction but if it's not that @O2Lisa will contact you to check your account in the morning.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Posts: 462
Topics: 0
Kudos: 64
Solutions: 16
Registered: ‎08-03-2017

Re: Restricted mode youtube

Morning @HKellaway  smiling

If you're still having issues with this you can private message me and I can check your account for you.

My working hours are Monday 08:00 - 18:00, Tuesday - Friday 08:00 - 14:00
Any messages sent outside these time will be responded to on my return.
Thanks Smiley Happy

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Posts: 100,507
Topics: 767
Registered: ‎14-01-2013

Re: Restricted mode youtube

You must be our 'You Tube restricted' expert by now @O2Lisa yahoo

*The Game Is On*

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Posts: 462
Topics: 0
Kudos: 64
Solutions: 16
Registered: ‎08-03-2017

Re: Restricted mode youtube

sweat smile I wouldn't go as far as an expert just yet @Cleoriff smiling

My working hours are Monday 08:00 - 18:00, Tuesday - Friday 08:00 - 14:00
Any messages sent outside these time will be responded to on my return.
Thanks Smiley Happy

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Posts: 100,507
Topics: 767
Registered: ‎14-01-2013

Re: Restricted mode youtube

@O2Lisa  by the time you have finished dealing with another 300 or so, that'll do the trick joy

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker
Posts: 116,617
Topics: 573
Solutions: 16,170
Registered: ‎04-04-2012

Re: Restricted mode youtube

Just need to figure out what O2 changed and undo it Smiley Wink
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 3: Thinker
Posts: 49
Registered: ‎28-04-2015

Re: Restricted mode youtube

FWIW this doesn't seem to happen with unlocked devices so, O2 firmware related? My phone was bought unlocked and if I turn WiFi off, on 5G restricted mode for YouTube is still turned off.
Level 1: Joiner
Posts: 2
Registered: ‎08-11-2020

Re: Restricted mode youtube

@ O2Lisa I’m having the same issue, if you could look into this that would be great!