Data usage

eric2 · ‎07-11-2020

My Galaxy S10 has chewed throgh 5GB of data in 6 days when I hardly ever use it, mostly I am connected to wi-fi, any ideas why this might be happening ?

MI5 · ‎07-11-2020

@eric2

I can only guess that the wifi isn't working and the phone has reverted to mobile data.

If you turn off mobile data when connected to wifi, it will stop that from happening.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Martin-O2 · ‎09-11-2020

Hi @eric2 did you find out what caused the spike in data use?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

O2

Data usage

Wifi calling on Samsung bought from Argos?

Forgotten pass code

Pixel 8a - Thoughts?

Lost stolen

VoLTE / 4G calling not available (Sony Xperia 1ii)