Re: Restricted mode youtube

HKellaway · ‎05-11-2020

Restricted mode has turned on on my YouTube and is saying it requires administrator to turn off

madasaf1sh · ‎05-11-2020

@HKellaway

You should be able to turn this off by following the instructions below:

https://support.google.com/youtube/answer/174084?co=GENIE.Platform%3DAndroid&hl=en

This is possibly a Parental Control, that is a bit over zealous, but can be worked round in the settings of Youtube.

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

MI5 · ‎05-11-2020

@HKellaway

Many have been effected by thhis issue thhis week and we have @O2Lisa looking into it.

Try turnng off parental control / age restriction Guide: O2 Age restriction but if it's not that @O2Lisa will contact you to check your account in the morning.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

O2Lisa · ‎06-11-2020

Morning @HKellaway

If you're still having issues with this you can private message me and I can check your account for you.

My working hours are Monday - Thursday 08:00 - 18:00
Any messages sent outside these time will be responded to on my return.
Thanks

Cleoriff · ‎06-11-2020

You must be our 'You Tube restricted' expert by now @O2Lisa

Veritas Numquam Perit

O2Lisa · ‎06-11-2020

I wouldn't go as far as an expert just yet @Cleoriff

My working hours are Monday - Thursday 08:00 - 18:00
Any messages sent outside these time will be responded to on my return.
Thanks

Cleoriff · ‎06-11-2020

@O2Lisa by the time you have finished dealing with another 300 or so, that'll do the trick

Veritas Numquam Perit

MI5 · ‎06-11-2020

Just need to figure out what O2 changed and undo it

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Kuribo · ‎06-11-2020

FWIW this doesn't seem to happen with unlocked devices so, O2 firmware related? My phone was bought unlocked and if I turn WiFi off, on 5G restricted mode for YouTube is still turned off.

Christian001 · ‎08-11-2020

@ O2Lisa I’m having the same issue, if you could look into this that would be great!

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