Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Android

Reply
Highlighted
Level 1: Joiner
Posts: 3
Registered: ‎03-08-2018
Accepted Solution

No connection & 'out of data' notice wont go away

Last month my wife used her phone for a virtual reality experiment and went over her 500Mb allowance. She bought more data and when the experiment finished deleted the app and it's service. However, now in the new monthly billing cycle she still has the 'out of data' notice plus a 'sign into network' notice and the signal bar icon has a cross at the bottom right.

The phone shows she has only used 62Mb out of 500 Mb monthly allowance but she is unable to use data for messaging, email, chrome etc.

Anyone any idea hw to remove the notice and get it to connect properly?

(I have the identical phone, nexus 5X, on the same contract and have no problems at all) - I've updated Android and done a hard reset on her phone to no avail.
Highlighted
Posts: 99,000
Topics: 546
Solutions: 12,482
Registered: ‎04-04-2012

Re: No connection & 'out of data' notice wont go away

What does her MyO2 say she has used http://www.o2.co.uk/myo2 ?
Other possibility is that some part of the app is still on her phone somewhere causing the issue.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Highlighted
Level 1: Joiner
Posts: 3
Registered: ‎03-08-2018

Re: No connection & 'out of data' notice wont go away

I don't know. Since she can't download any data she can't connect to myo2. She even has the app but that doesn't work for the same reason. But the vr was just a one off for work. Usually she'd never go above more than 100Mb per month out of 500Mb and we are only part way through the month. I am pretty certain that she is nowhere near her limit.
Highlighted
Posts: 99,000
Topics: 546
Solutions: 12,482
Registered: ‎04-04-2012

Re: No connection & 'out of data' notice wont go away

You can login online on a pc or laptop to check.
Need to know if any data is left for this month first.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Highlighted
Level 1: Joiner
Posts: 3
Registered: ‎03-08-2018

Re: No connection & 'out of data' notice wont go away

It says 500Mb free out of 500Mb, with 31 days left, as expected since she cannot use data.
Highlighted
Posts: 99,000
Topics: 546
Solutions: 12,482
Registered: ‎04-04-2012

Re: No connection & 'out of data' notice wont go away

There must be something left over from the app blocking data use then. Your only option may be a factory reset unless you can find it.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Highlighted
Former Staff
Posts: 5,426
Registered: ‎18-04-2018

Re: No connection & 'out of data' notice wont go away

Hi @Frustration, and welcome to the forum Wave Please let us know how you're getting on with this. Did you make any progress since you last posted?

Access for You: Registration - Find out how to register for our Access for You service.
Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? Smiley Happy
signature