Apple Watch data plan issue

[JoeyT]

Hi all,
Quick one that has me stumped. So I have an Apple Watch series 4 I got direct from Apple. As O2 support it now, I've added the airtime plan, and it's activated. When I'm away from the phone, I can make calls, but nothing else seems to work. When I check on the mobile data section of the watch, it loads details for a moment then just says, "No Connection". Any ideas?

[jonsie]

I would call customer serviceto see if you are on the correct data plan and bolt on.

[TheGreyApe]

Call, 202 from your O2 handset or use the Live Chat feature on the website, both incredibly handy!

[MI5]

@JoeyT 

Reset your watch then setup the data plan from the startup routine.

[JoeyT]

Thanks guys. Tried the reset approach but no change unfortunately. Certainly looks like it's set up on my O2, as it shows the airtime plan under "sync-1" but will check with O2 directly tomorrow and make sure they've set it up properly

[MI5]

It should usually take 24 hours to setup but in some cases can take longer.