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When away from WiFi phone will not connect to anything

SusanD
Level 1: Joiner
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on ‎04-06-2020 11:58

on ‎04-06-2020 11:58

When indoors and connected to the WiFi everything works normally. When away from WiFi phone does not work at all.

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MI5
Level 94: Supreme
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on ‎04-06-2020 12:10

on ‎04-06-2020 12:10

@SusanD 

You need to enable mobile data for all your applications.

Settings >Mobile data

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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LukasB
Former Staff
In response to MI5
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on ‎08-06-2020 16:02

on ‎08-06-2020 16:02

Hey @SusanD did you manage to sort this out or are you still having trouble with this?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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