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New s8 wifi connected then loses internet

Rez_r
Level 1: Joiner
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on ‎04-05-2017 20:08

on ‎04-05-2017 20:08

I recently bought from o2 a new samsung s8 but noticed while connected to my home wifi the phone loses internet connectivety but is still connected to the router. If i turn my phones wifi off and on it recconects and works fine but later on it loses internet connectivety again. It is not problem with router as i have other devices all connected and working and have turned the router off and on and reset it. Any help would be greatly appreciated.
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MI5
Level 94: Supreme
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on ‎04-05-2017 20:35

on ‎04-05-2017 20:35

2.4 or 5ghz ?
Make sure the router is only transmitting one signal as that can cause confusion then forget the connection on phone and reconnect.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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on ‎11-05-2017 00:41 - last edited on ‎12-05-2017 14:58 by

on ‎11-05-2017 00:41 - last edited on ‎12-05-2017 14:58 by

Go to Wi-Fi settings advanced 3dot and look for WiFi always on during sleep. here A video I did:

https://drive.google.com/file/d/0BzFkq1XSTerAOThfY1ZfNFd2ejA/view?usp=drivesdk

 

 

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MercedesS
Former Staff
In response to Anonymous
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on ‎12-05-2017 15:02

on ‎12-05-2017 15:02

wow @Anonymous Fantastic video!

 

@Rez_r, could you fix it with their advice? Thanks for letting us know Help

Get involved! If a post answers your question, please mark it as an "Accepted Solution”.If you are new to the community, please read How to use the community
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Anonymous
Not applicable

on ‎12-05-2017 19:14

on ‎12-05-2017 19:14

No problem hoped it helped
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