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New phone not registering on network

Anonymous
Not applicable

Hi, I bought a new Samsung S4 mini about 2 weeks ago as an upgrade. I did the standard swapping of the sims, however whilst the new sim is working in a old phone, it isn't working in my new one as messages aren't being sent and I can't make phonecalls. Does anyone know what the problem is?

Thanks!!

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Anonymous
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Yes I took it into the store and since no other working sim is working in the phone i've sent the phone back and am going to order a new one slight_smile

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MI5
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Sounds like the phone maybe faulty.....
Have you got a network signal showing on the status bar at all?
Check it's not in airplane mode too.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Anonymous
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Thanks for replying! There is signal showing on the bar but under my notifications it says that the selected network (O2) is unavailable. Flight mode is definitely not on

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MI5
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This was a phone that you got from O2?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Anonymous
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Yes it was!

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MI5
Level 94: Supreme
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Well definitely not right.
I'd take it back to the shop and ask a guru to look at it for you.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Anonymous
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Okay I will do, thank you so much for your help!

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MI5
Level 94: Supreme
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Good luck and let us know how it goes please.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 8 of 11
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Anonymous
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Hi @Anonymous how are you getting on with this? Did you take it to the shop? Let us know how is it going slight_smile
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Anonymous
Not applicable

Yes I took it into the store and since no other working sim is working in the phone i've sent the phone back and am going to order a new one slight_smile

Message 10 of 11
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