Solved: Re: New phone not registering on network

Anonymous · ‎21-08-2015

Hi, I bought a new Samsung S4 mini about 2 weeks ago as an upgrade. I did the standard swapping of the sims, however whilst the new sim is working in a old phone, it isn't working in my new one as messages aren't being sent and I can't make phonecalls. Does anyone know what the problem is?

Thanks!!

Anonymous · ‎27-08-2015

Yes I took it into the store and since no other working sim is working in the phone i've sent the phone back and am going to order a new one

View solution in original post

MI5 · ‎21-08-2015

Sounds like the phone maybe faulty.....
Have you got a network signal showing on the status bar at all?
Check it's not in airplane mode too.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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Anonymous · ‎21-08-2015

Thanks for replying! There is signal showing on the bar but under my notifications it says that the selected network (O2) is unavailable. Flight mode is definitely not on

MI5 · ‎21-08-2015

This was a phone that you got from O2?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎21-08-2015

Yes it was!

MI5 · ‎21-08-2015

Well definitely not right.
I'd take it back to the shop and ask a guru to look at it for you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎21-08-2015

Okay I will do, thank you so much for your help!

MI5 · ‎21-08-2015

Good luck and let us know how it goes please.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎25-08-2015

Hi @Anonymous how are you getting on with this? Did you take it to the shop? Let us know how is it going

Anonymous · ‎27-08-2015

Yes I took it into the store and since no other working sim is working in the phone i've sent the phone back and am going to order a new one

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