Moto360 broken - need to return

[Anonymous]

I purchased a Moto360 from O2 online during October 2014.

The button has now stuck in and refuses to work. I tried to return the item to my local O2 shop and they refused to help.

Instead they gave me this number to call - 0344 8090222 but from my Tesco mobile number (I am not an O2 direct customer) it simply says that the number is incorrect. O2 chat told me yesterday that I should call that number on a weekday and it would work. For me it simply does not.

I want to get my Moto360 exchanged or fixed. What is the process please? I've seen the returns forms but they want proof of purchase included and I only have electronic receipts since I bought online direct from O2.

Ideally I would love to speak to a real human on the phone about this issue - any advice on that front or the problem in general?

Thanks for any help in advance.

[Cleoriff]

Thanks for this update @Anonymous  It seems a real nightmare that you experienced and yes, there definitely SHOULD have been a telephone support line to help you. Pleased you got it sorted eventually but I will mention the community co-ordinator @Toby in this thread in the hope he can look at providing some feedback about this issue...

[jonsie]

Glad you got it sorted eventually but dear me, it really shouldn't be this hard....:smileysad:

[Anonymous]

Sorry to hear about that @Tuppen, I'll feed back to the team.

[Anonymous]

Hi!

I urgently need to return my damaged Samsung A5...I purchased 1 week ago,...& the screen is damaged.

This fault was noticable straight away.

I attempted to take it back to my local 02 store yesterday & they advised me to contact yourselves ,early this mrning.

Apologies for delays in  returning my device(i noticed the fault on 30/10/2016) but i have been working away all last week & only arrived back home yesterday (06/11/2016) & attempted to return it to my local o2 store (Ellesmere Port ,Cheshire Oaks).

I categorically deny any responsibility for damage as it should have been checked properly when purchased.

Would it be possible to   send me a replacement asap please?..im currently on my old phone & its rubbish.

If its not possible please cancel my contract & declare it  void as im still currently in the 14day cooldown period.

Thanks

Clive Schott

[MI5]

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@Anonymous wrote:

Hi!

I urgently need to return my damaged Samsung A5...I purchased 1 week ago,...& the screen is damaged.

This fault was noticable straight away.

I attempted to take it back to my local 02 store yesterday & they advised me to contact yourselves ,early this mrning.

Apologies for delays in  returning my device(i noticed the fault on 30/10/2016) but i have been working away all last week & only arrived back home yesterday (06/11/2016) & attempted to return it to my local o2 store (Ellesmere Port ,Cheshire Oaks).

I categorically deny any responsibility for damage as it should have been checked properly when purchased.

Would it be possible to   send me a replacement asap please?..im currently on my old phone & its rubbish.

If its not possible please cancel my contract & declare it  void as im still currently in the 14day cooldown period.

Thanks

Clive Schott

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Please contact CS directly http://www.o2.co.uk/contactus as we can't help you on here, sorry

[Cleoriff]

@Anonymous Please follow the advice above. You aren't talking to O2 here. This is a customer to customer forum...

[MI5]

I hope @Anonymous sees the tags and takes note.

[jonsie]

Hopefully still within the time limit for returning. Do not accept a repair.