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Posts: 87,977
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Registered: ‎14-01-2013

Re: Moto360 broken - need to return

Thanks for this update @Anonymous  It seems a real nightmare that you experienced and yes, there definitely SHOULD have been a telephone support line to help you. Pleased you got it sorted eventually but I will mention the community co-ordinator @Toby in this thread in the hope he can look at providing some feedback about this issue...

*The Game Is On*

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Posts: 80,283
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Registered: ‎04-01-2009

Re: Moto360 broken - need to return

Glad you got it sorted eventually but dear me, it really shouldn't be this hard....Smiley Sad

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Anonymous
Posts: 0

Re: Moto360 broken - need to return

Sorry to hear about that @Tuppen, I'll feed back to the team.
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Anonymous
Posts: 0

Re: Samsung A5 damaged screen - need to return asap (order no:-ms - 107008995)

Hi!

 

I urgently need to return my damaged Samsung A5...I purchased 1 week ago,...& the screen is damaged.

This fault was noticable straight away.

I attempted to take it back to my local 02 store yesterday & they advised me to contact yourselves ,early this mrning.

Apologies for delays in  returning my device(i noticed the fault on 30/10/2016) but i have been working away all last week & only arrived back home yesterday (06/11/2016) & attempted to return it to my local o2 store (Ellesmere Port ,Cheshire Oaks).

I categorically deny any responsibility for damage as it should have been checked properly when purchased.

 

Would it be possible to   send me a replacement asap please?..im currently on my old phone & its rubbish.

If its not possible please cancel my contract & declare it  void as im still currently in the 14day cooldown period.

 

Thanks

 

Clive Schott

 

 

 

 

 

 

 

 

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Posts: 101,937
Topics: 550
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Registered: ‎04-04-2012

Re: Samsung A5 damaged screen - need to return asap (order no:-ms - 107008995)


@Anonymous wrote:

Hi!

 

I urgently need to return my damaged Samsung A5...I purchased 1 week ago,...& the screen is damaged.

This fault was noticable straight away.

I attempted to take it back to my local 02 store yesterday & they advised me to contact yourselves ,early this mrning.

Apologies for delays in  returning my device(i noticed the fault on 30/10/2016) but i have been working away all last week & only arrived back home yesterday (06/11/2016) & attempted to return it to my local o2 store (Ellesmere Port ,Cheshire Oaks).

I categorically deny any responsibility for damage as it should have been checked properly when purchased.

 

Would it be possible to   send me a replacement asap please?..im currently on my old phone & its rubbish.

If its not possible please cancel my contract & declare it  void as im still currently in the 14day cooldown period.

 

Thanks

 

Clive Schott

 

 

 

 

 

 

 

 


Please contact CS directly http://www.o2.co.uk/contactus as we can't help you on here, sorry

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 87,977
Topics: 738
Registered: ‎14-01-2013

Re: Samsung A5 damaged screen - need to return asap (order no:-ms - 107008995)

@Anonymous Please follow the advice above. You aren't talking to O2 here. This is a customer to customer forum...

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Registered: ‎04-04-2012

Re: Samsung A5 damaged screen - need to return asap (order no:-ms - 107008995)

I hope @Anonymous sees the tags and takes note.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 80,283
Topics: 573
Solutions: 3,845
Registered: ‎04-01-2009

Re: Samsung A5 damaged screen - need to return asap (order no:-ms - 107008995)

Hopefully still within the time limit for returning. Do not accept a repair.