Solved: Accidental damage to samsung s21 plus.

Nutty · ‎04-03-2022

Daughter accidently dropped her phone earlier today. Screen protect was on so no visible damage. Then tonight started flashing at bottom of screen and now completely blank even tho phone switched on. It is insured but cant seem to find out where to go and she cant even ring them. Any advice please

Bambino · ‎05-03-2022

@Nutty If you have O2 insurance this page tells you how to make a claim: Phone Insurance | Insure Your Mobile For Damage Cover | O2

Also, here's a link to Samsung support: Product Help & Support | Samsung UK

I DO NOT WORK FOR O2

View solution in original post

MI5 · ‎04-03-2022

@Nutty

It's only insured if you're paying insurance for it.

You will have a bolt on in your MyO2 if so.

If not, check house contents or bank accounts for cover or contact Apple for a quote to repair https://www.apple.com/uk/retail/geniusbar/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Bambino · ‎05-03-2022

@Nutty If you have O2 insurance this page tells you how to make a claim: Phone Insurance | Insure Your Mobile For Damage Cover | O2

Also, here's a link to Samsung support: Product Help & Support | Samsung UK

I DO NOT WORK FOR O2

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Accidental damage to samsung s21 plus.

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