LG G4

[Anonymous]

Hi,

Anyone experienced problems with LG G4, where the phone won't start up, or gets to the LG Life is good screen and turns off? Tried to do a hard reset but, when I go to the option to erase all data, I press yes and the phone just freezes.

Its still in warranty, purchased on 7/6/2015, but any ideas welcome.

Cheers,

Prem

[Cleoriff]

Well that is brilliant. My god I have never known such a complicated unlock...Anyway so glad it is sorted now @Anonymous

[MI5]

Wow, at last - well done mate

[Anonymous]

Cheers @MI5 & @Cleoriff, I have a number for the complaints review service, which i received after my complaint regarding the repair of my phone was upheald. I have been trying to get hold of them since Friday, but you hold for 6.30 minutes and it says to try again later. Why give a number that doesn't work? I have been trying it constantly for different periods of time. 

[MercedesS]

Hi @Anonymous 

I am glad to hear you are almost done!  checking about the number. I'll post any updates as we get them.

And.... of course, thanks @MI5 & @Cleoriff for all the help!  

[Cleoriff]

Hi @Anonymous What number have you been given? According to this link http://www.complaintsnumbers.co.uk/numbers/o2  (verified 3 days ago) the number for complaints is 0844 409 8257

[Anonymous]

 

@CleoriffFrom the official document I received from the Complaints Review Team, just been trying the number I have been told to use. I will give your one a bash, thank you.

[Anonymous]

I've just received from mycare\Admin Team - strange....

Dear O2 Customer,

Thank you for your unlatching request for IMEI XXXXXXXXXX. The
mobile number that you provided is 07740XXXXXX.

We don't have code for this one in our database & We have already
requested this from the manufacturer usually the codes when requested
comeback by next day, however these days we are facing some delays form
their end.
 
I'll have this requested & pass it on to you as soon as we get the code
back.

Kind Regards,
Admin Services
In relation to consumer credit, Telefónica UK Limited is authorised and
regulated by the Financial Conduct Authority  (Reference Number 718822)

Customers Mobile Number
XXXXXX
Customers Email Address
XXXXXX
Handset Make
LG
Handset Model
G4
Handset IMEI
XXXXXXXXXXXX

[Cleoriff]

Ah yes. In fact the one I gave on checking again is for complaints. The one you show is CRS. (One step beyond) . I guess you have to keep trying @Anonymous,

[MI5]

[Cleoriff]

---

@Anonymous wrote:

I've just received from mycare\Admin Team - strange....

Dear O2 Customer,

Thank you for your unlatching request for IMEI XXXXXXXXXX. The
mobile number that you provided is 07740XXXXXX.

We don't have code for this one in our database & We have already
requested this from the manufacturer usually the codes when requested
comeback by next day, however these days we are facing some delays form
their end.
 
I'll have this requested & pass it on to you as soon as we get the code
back.

Kind Regards,
Admin Services
In relation to consumer credit, Telefónica UK Limited is authorised and
regulated by the Financial Conduct Authority  (Reference Number 718822)

Customers Mobile Number
XXXXXX
Customers Email Address
XXXXXX
Handset Make
LG
Handset Model
G4
Handset IMEI
XXXXXXXXXXXX

---

Different team. Looks as if one isn't communicating with the other ?