Welcome to the O2 Community

Has your question already been answered? See the community FAQ's


Level 1: Joiner
Posts: 1
Registered: ‎17-02-2019

Phone / Google acc

So I had issues with my note 9 package as it was sat loading for nearly half a hour so i decided i would try clear the cache to no avail. I then tried the factory reset and now Google no longer recognises this is the device I used.
Level 70: Enigma
Posts: 17,335
Registered: ‎31-03-2010

Re: Phone / Google acc

Posts: 117,531
Topics: 575
Solutions: 16,493
Registered: ‎04-04-2012

Re: Phone / Google acc

@James98 can you give a bit more detail please?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Former Staff
Posts: 5,427
Registered: ‎18-04-2018

Re: Phone / Google acc

Hey @James98, and welcome to the forum Wave

How are you getting on with this? Did the link above help, and if not could you tell us a bit more about what's going on so we can advise further?

Access for You: Registration - Find out how to register for our Access for You service.
Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
Welcome to O2! - New to O2? Find out all you need to know to get started!

If you'd like to take part, why not register? Smiley Happy