LG G4

[Anonymous]

Hi,

Anyone experienced problems with LG G4, where the phone won't start up, or gets to the LG Life is good screen and turns off? Tried to do a hard reset but, when I go to the option to erase all data, I press yes and the phone just freezes.

Its still in warranty, purchased on 7/6/2015, but any ideas welcome.

Cheers,

Prem

[MI5]

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@Anonymous wrote:

im having the exact same issue how was it resolved please

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If yours is not an original o2 phone it is easier to take it elsewhere to unlock it and claim the cost back from o2 if you are entitled to a free unlock.

[Anonymous]

it is an original o2 phone from the o2 shop had numurous call an online chat still nothing

[MI5]

No code or the wrong code?

[Anonymous]

recived a code theres just no option to enter it after i select service provider lock it says your phone is not personalised

[MI5]

That usually means the phone is not locked - have you tried a non o2 sim in it?

[Anonymous]

yes tried a working ee and a working virgin media sim

[MI5]

Did the phone ask for a code with the EE sim?

[Anonymous]

got a cryptic message off them that i dont understand

as per the error message, please use another

non o2 active device and do

unlatching. kindly check if another non o2

sim is working.

[MI5]

With no option to enter a code anywhere?

[Anonymous]

the only option to enter a code is the network lock but the code dosnt work there the instructions said enter it on the service provider lock option and that dosent work i may have to try another phone call in the morning or cut my losses and sell it locked to o2 me losing out on extra money