Facebook

Ally6 · ‎08-11-2017

Hi Facebook works fine on my pc but won't connect at all on my new Samsung j5 2017. Downloaded the latest app still no joy. Any ideas?

MI5 · ‎11-11-2017

It’s a Facebook account issue then.
Contact them for help.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎11-11-2017

A number of people are having the same issue with FB on various types of Android devices (according to this Android Central link) You might want to scroll through the pages and see if there is a fix to be found

https://forums.androidcentral.com/samsung-galaxy-s6/666200-facebook-app-saying-cant-connect.html

Many have got FB working by disabling power saving.. (though there are other suggestions)

Veritas Numquam Perit

Martin-O2 · ‎13-11-2017

This does sound like a Facebook account issue @Ally6 but please let us know what you find out from them.

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Ally6 · ‎13-11-2017

Screenshots from both phone and tablet where the problem is sent to Facebook with full text of whet the problem is...so far no reponse.

MI5 · ‎13-11-2017

Keep checking for an app update too as facebook tends to update their app quite frequently.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎13-11-2017

@MI5 wrote:
Keep checking for an app update too as facebook tends to update their app quite frequently.

Like every other day!

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MI5 · ‎13-11-2017

Yeah, at least

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Martin-O2 · ‎14-11-2017

Please keep us updated @Ally6!

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

Ally6 · ‎21-11-2017

Still waiting for a response from Facebook....now sent 3 requests for help.

MI5 · ‎21-11-2017

The app must have been updated by now, surely?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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