cancel
Showing results for 
Search instead for 
Did you mean: 

Facebook

Ally6
Level 1: Joiner
  • 7 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hi Facebook works fine on my pc but won't connect at all on my new Samsung j5 2017. Downloaded the latest app still no joy. Any ideas?

Message 1 of 28
5,489 Views
27 REPLIES 27

MI5
Level 94: Supreme
  • 151655 Posts
  • 649 Topics
  • 28840 Solutions
Registered:
It’s a Facebook account issue then.
Contact them for help.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 11 of 28
1,641 Views

Cleoriff
Level 94: Supreme
  • 127373 Posts
  • 834 Topics
  • 7586 Solutions
Registered:

A number of people are having the same issue with FB on various types of Android devices (according to this Android Central link) You might want to scroll through the pages and see if there is a fix to be found

https://forums.androidcentral.com/samsung-galaxy-s6/666200-facebook-app-saying-cant-connect.html

Many have got FB working by disabling power saving.. (though there are other suggestions)

 

Veritas Numquam Perit

Girl in a jacket
Message 12 of 28
1,639 Views

Martin-O2
  • 8165 Posts
  • 772 Topics
  • 94 Solutions
Registered:

This does sound like a Facebook account issue @Ally6 but please let us know what you find out from them. 

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
signature

Message 13 of 28
1,621 Views

Ally6
  • 7 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Screenshots from both phone and tablet where the problem is sent to Facebook with full text of whet the problem is...so far no reponse.

Message 14 of 28
1,613 Views

MI5
Level 94: Supreme
  • 151655 Posts
  • 649 Topics
  • 28840 Solutions
Registered:
Keep checking for an app update too as facebook tends to update their app quite frequently.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 15 of 28
1,610 Views

jonsie
Level 94: Supreme
  • 95551 Posts
  • 612 Topics
  • 7137 Solutions
Registered:

@MI5 wrote:
Keep checking for an app update too as facebook tends to update their app quite frequently.

Like every other day! 

Message 16 of 28
1,609 Views

MI5
Level 94: Supreme
  • 151655 Posts
  • 649 Topics
  • 28840 Solutions
Registered:
Yeah, at least wink
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 17 of 28
1,608 Views

Martin-O2
  • 8165 Posts
  • 772 Topics
  • 94 Solutions
Registered:

Please keep us updated @Ally6

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
signature

Message 18 of 28
1,597 Views

Ally6
  • 7 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Still waiting for a response from Facebook....now sent 3 requests for help.

 

Message 19 of 28
1,571 Views

MI5
Level 94: Supreme
  • 151655 Posts
  • 649 Topics
  • 28840 Solutions
Registered:
The app must have been updated by now, surely?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 20 of 28
1,567 Views