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Anonymous · ‎15-11-2017

I have a mystery issue with Screen surrounding Home Button on Samsung S7. No other problems/bleeding with Main Screen. Phone hasn't been dropped - or been wet. Any one had a similar issue? I have O2 Insure - wondering if to replace entire Screen etc.

Cleoriff · ‎15-11-2017

@Anonymousis the phone still under warranty? 2 years from tha date of purchase. If so you might be better to get in touch with Samsung http://www.samsung.com/uk/info/contactus/

It just might be cheaper than going through O2 Insure (depending on excess etc)

Veritas Numquam Perit

View solution in original post

Cleoriff · ‎15-11-2017

@Anonymousis the phone still under warranty? 2 years from tha date of purchase. If so you might be better to get in touch with Samsung http://www.samsung.com/uk/info/contactus/

It just might be cheaper than going through O2 Insure (depending on excess etc)

Veritas Numquam Perit

MI5 · ‎15-11-2017

No idea what the issue is from your picture, sorry, but if it's insured and you are happy to pay the excess, you could claim, but I'd ask Samsung for an opinion first.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎15-11-2017

Yes, still under warranty - had not thought of this. Thanks!

Anonymous · ‎15-11-2017

Strange, isn't it? When pressed, the grey are turns black... and then back again when released pressure! Thanks.

Cleoriff · ‎15-11-2017

@Anonymous wrote:
Yes, still under warranty - had not thought of this. Thanks!

Go for Samsung then @Anonymous Certainly the best option...

Veritas Numquam Perit

MI5 · ‎15-11-2017

Delamination by the sounds of it so should be covered by warranty OK.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Martin-O2 · ‎15-11-2017

It's good that you're still under warranty @Anonymous! Please let us know the outcome once you've spoken to Samsung or O2 Insurance.

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Anonymous · ‎28-11-2017

Samsung are currently refusing to be moved on this. They have stated there is damage to the LCD which has resulted in paint coming loose - difficult when it hasn't been dropped, or in water, and in a hard leather case for the past year. Having looked in to this further - there are other clear cases of delamination that Samsung have fixed! FUMING. Am now complaining and taking further.

Anonymous · ‎28-11-2017

I now have a clearer photograph of the issue, too.

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