on 12-09-2023 20:06 - last edited on 05-09-2024 11:23 by Kei-M_O2
We're pleased to announce that the iPhone 15 range is now available to order on O2, along with the Apple Watch Series 9 range, including Watch Ultra 2! See more details and shop links below ➡️
Questions?
We're in the process of updating our website and we'll include links to all relevant shop pages as they come online in the coming days. We'll also build upon our extensive FAQ's below as/when any new questions crop up that haven't already been answered.
20-09-2023 21:19 - edited 20-09-2023 21:21
20-09-2023 21:19 - edited 20-09-2023 21:21
When my wife was in store sorting out her switch up order, she was also told that she could have the new phone delivered and then she'd have 2 weeks to send the other one back. She ended up doing it as in-store collection anyway, but interestingly they took a £50 "reservation fee" deposit for whatever reason. She did clarify that it was a deposit and that it would be refunded when she changes the phones over.
Has anyone else had that? Not quite sure what the point of a £50 deposit is since it doesn't even come close to covering the cost of the phone so it seems a bit meaningless to me.
Edit: Had a quick search and found someone else mentioning the £50 deposit so that's something. Just seems a bit of a weird amount - I could understand it more if it was a refundable deposit of the outstanding device fee but it is what it is
on 20-09-2023 21:33
The recycle element is very confusing. Is the old device used as collateral so when o2 recycle get it the old device plan is totally paid off or am I missing something.
21-09-2023 10:57 - edited 21-09-2023 10:58
21-09-2023 10:57 - edited 21-09-2023 10:58
Typically nothing happens until Thursday anyway, but has anyone that pre-ordered online got tracking / seen their orders progress from 'processing' yet?
on 21-09-2023 10:59
on 21-09-2023 10:59
on 21-09-2023 11:09
on 21-09-2023 11:09
Sounds good - I'm sure if you've got tracking then it will go live as the day goes on?
Where do you see 'waiting for launch day' etc, I've seen it previous years but this time under 'your orders' I've just got the order info and the below?
Estimated Delivery: 22 Sep 2023
on 21-09-2023 11:11
on 21-09-2023 11:11
on 21-09-2023 11:50
on 21-09-2023 11:50
on 21-09-2023 12:00
on 21-09-2023 12:00
on 21-09-2023 12:03
on 21-09-2023 12:03
on 21-09-2023 12:08
Just had my text to say my order is in store awaiting collection from tomorrow! Yay!