[Update: fixed] My O2 app currently unavailable

[Marjo]

Hi guys,

A quick heads up in case you're having difficulties or see someone else on the community having difficulties with using the My O2 app. We are aware of an issue currently affecting the app and are looking into it.

The desktop version of My O2 is working so while we get the app issue sorted, please try to use the desktop version. You can also use mymobile.o2.co.uk to access My O2 on your mobile browser.

We will update the topic once we hear that the issue has been fixed. Apologies for any inconvenience and thanks in advance for your patience. 

---

Update: this has been fixed for everyone, including the issue where some customers were unable to see their full data allowances.

[MI5]

2 of mine are and 2 not so definitely account related.

[Marjo]

Hey guys, I've got a more detailed update I've edited in the original post: so there is a fix that's being implemented - some areas of the app, as you noticed @MI5 , you might still see not working properly, but please keep refreshing the app through-out the day as the fix gets implemented fully, and it should start working soon. 

[MI5]

Will check later. Still the same currently.

[jonsie]

All good here.

Anyone know where to find contract end date on the app?

[MI5]

---

@jonsie wrote:

Anyone know where to find contract end date on the app?

---

Scroll down on that screen and go to "view or change tariff details"

[gmarkj]

Scroll down to view or change tariff and then it shows as contract end date

[jonsie]

Brilliant, I knew I had seen it somewhere in there but couldn't find it last night when I looked 

[MI5]

---

@MI5 wrote:
2 of mine are and 2 not so definitely account related.

---

Still the same............

[Cleoriff]

Just tried mine again and got this....(working perfectly this morning!)

[jonsie]

nightly maintenance......?