Re: My O2 app currently unavailable - Page 3

Marjo · ‎19-02-2020

Hi guys,

A quick heads up in case you're having difficulties or see someone else on the community having difficulties with using the My O2 app. We are aware of an issue currently affecting the app and are looking into it.

The desktop version of My O2 is working so while we get the app issue sorted, please try to use the desktop version. You can also use mymobile.o2.co.uk to access My O2 on your mobile browser.

We will update the topic once we hear that the issue has been fixed. Apologies for any inconvenience and thanks in advance for your patience.

Update: this has been fixed for everyone, including the issue where some customers were unable to see their full data allowances.

MI5 · ‎20-02-2020

2 of mine are and 2 not so definitely account related.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Marjo · ‎20-02-2020

Hey guys, I've got a more detailed update I've edited in the original post: so there is a fix that's being implemented - some areas of the app, as you noticed @MI5 , you might still see not working properly, but please keep refreshing the app through-out the day as the fix gets implemented fully, and it should start working soon.

MI5 · ‎20-02-2020

Will check later. Still the same currently.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎20-02-2020

All good here.

Anyone know where to find contract end date on the app?

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎20-02-2020

@jonsie wrote:
Anyone know where to find contract end date on the app?

Scroll down on that screen and go to "view or change tariff details"

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

gmarkj · ‎20-02-2020

Scroll down to view or change tariff and then it shows as contract end date

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

jonsie · ‎20-02-2020

Brilliant, I knew I had seen it somewhere in there but couldn't find it last night when I looked

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎20-02-2020

@MI5 wrote:
2 of mine are and 2 not so definitely account related.

Still the same............

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎20-02-2020

Just tried mine again and got this....(working perfectly this morning!)

Veritas Numquam Perit

jonsie · ‎21-02-2020

nightly maintenance......?

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

O2

[Update: fixed] My O2 app currently unavailable