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Forum Posts

Recalling our O2 Original 45W and 20W plugs

Hello folks PLEASE READ the below, especially if you’ve purchased an O2 Original 45W or 20W plug in the past, as these products have now been recalled More details can be seen below, including what happens next if you're an impacted customer What’s h...

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Dave-O2 by Community Manager
  • 1515 Views
  • 2 replies
  • 0 kudos

O2 System Updates – 360

Hello everyone, Last year we shared this update around some changes that we’re making to our systems. Since then, we have started the process of migrating customers onto our new platform and this will continue in batches throughout 2023. The aim of t...

ColinO2 by O2 Social Media Team
  • 24461 Views
  • 83 replies
  • 4 kudos

Future O2 products & services. Get involved!

Hey everyone . On the O2 Community, we regularly connect members with teams at O2 to help test new/existing products and services. The feedback, comments and ideas that are shared by members have a huge impact on our decision making. Want to get invo...

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Martin-O2 by Former Staff
  • 16855 Views
  • 7 replies
  • 1 kudos

Phishing, Smishing & Scams. Latest info & advice.

DECEMBER 2022 UPDATE - Christmas Scammers Jingle bell, jingle bell, jingle bell rock, scam texts chime and we see a rise in crime, fraudsters advancing and enhancing, so we need to beware, we don’t want them to ruin your Christmas cheer. During the f...

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Chris_K by Former Staff
  • 51448 Views
  • 52 replies
  • 5 kudos

Welcome to the O2 Community! Introduce yourself here!

Hi everyone! Thanks for joining the O2 Community! (Or if you haven't yet but would like to, you can register here!). I'm very happy to welcome you here. The O2 Community is a great place to get help and advice on O2 products and services, provide fee...

Martin-O2 by Former Staff
  • 279405 Views
  • 3212 replies
  • 12 kudos

Community Rewards: August 2020

Hey guys, Another successful month on the community and another month closer to Christmas. In the meantime, it's a good day today as we've finished preparing the August Community Rewards! Additionally, it's Friday! So I'm in a great mood and hope you...

Marjo by Former Staff
  • 2385 Views
  • 22 replies
  • 2 kudos

Community rewards March, April and May 2020

Hey everyone, During the COVID-19 crisis we've had to pause the community rewards programme due to staffing numbers being reduced and the overall massive increase in O2 customers visiting the community for help. I'm happy to announce that we are now ...

Martin-O2 by Former Staff
  • 7977 Views
  • 73 replies
  • 8 kudos

The Google Pixel 4a is now available for Pre-Order!

Hey everyone, The new Google Pixel 4a is available for pre-order from today! Take perfect pictures, in any light. Get help when you need it, with Google Assistant. And get more from your phone with a battery that lasts up to 24 hours. Get help when y...

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New iPad, Watch Series 6 & Watch SE. Coming soon.

Great news everyone!O2 will offer the latest products from Apple, including Apple Watch Series 6, Apple Watch SE, the eighth-generation iPad and redesigned iPad Air.Customers will be able to order Apple Watch Series 6 and Apple Watch SE beginning Fri...

Chris_K by Former Staff
  • 885 Views
  • 3 replies
  • 0 kudos

Community Rewards: July 2020

Hey everyone, hope you are doing well. Another successful month on the community and this is all because of you! Nothing could be done without your hard work and this is why we want to say thank you. Each month we have a huge amount of people asking ...

LukasB by Former Staff
  • 2941 Views
  • 42 replies
  • 2 kudos

O2's latest ad, featuring Bubl (+ song info within)

During the weekend, we debuted our brand new advert featuring Bubl. Since then, we've had loads of great comments and even questions about the ad via Twitter & Facebook, so I wanted to share the ad in case you haven't yet seen it, as well as share a ...

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Chris_K by Former Staff
  • 4650 Views
  • 0 replies
  • 1 kudos

Account issues? Ask our Gurus

Welcome a brand new type of O2 Gurus While our amazing O2 Gurus have been helping with technical issues during the Covid-19 crisis - we have come across some account related issues that used to be referred to customer service. So we would like to int...

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LukasB by Former Staff
  • 3300 Views
  • 18 replies
  • 3 kudos

Community recap: August 2020

Hey everyone, NEWS, UPDATES AND ANNOUNCEMENTS Account issues? Ask our Gurus You can now get help on the community with some account issues from our gurus! Check out the details on how it all works and what can and can't be dealt with on the community...

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Martin-O2 by Former Staff
  • 1226 Views
  • 4 replies
  • 3 kudos

Samsung Galaxy Z Flip 5G has launched!

Hey everyone, Another fantastic handset has hit the O2 Store! The new Samsung Galaxy Z Flip 5G is now available on O2. The world’s first flexible 6.7 inch FHD+ Dynamic AMOLED display. Featuring an upgraded Snapdragon 855+ chipset and a fast charging ...

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O2 launches bold new brand platform. Meet "Bubl"

Introducing Bubl, a loyal and reliable blue robot, O2’s innovative new creative direction bringing the brand purpose to life New strategy demonstrates how O2 continues to put customers at the heart if its brand Launches with a multi-million-pound adv...

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Chris_K by Former Staff
  • 1697 Views
  • 0 replies
  • 0 kudos