[Update: fixed] My O2 app currently unavailable - Page 5

Marjo · ‎19-02-2020

Hi guys,

A quick heads up in case you're having difficulties or see someone else on the community having difficulties with using the My O2 app. We are aware of an issue currently affecting the app and are looking into it.

The desktop version of My O2 is working so while we get the app issue sorted, please try to use the desktop version. You can also use mymobile.o2.co.uk to access My O2 on your mobile browser.

We will update the topic once we hear that the issue has been fixed. Apologies for any inconvenience and thanks in advance for your patience.

Update: this has been fixed for everyone, including the issue where some customers were unable to see their full data allowances.

MI5 · ‎21-02-2020

My data use doesn't show on PC either so I've no idea how much I have used.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Marjo · ‎21-02-2020

Good morning guys, sorry to hear you're still experiencing some problems with the app and thanks for testing it on your end. 😞 I'll post an update as soon as I have any news.

jonsie · ‎21-02-2020

No problems here this morning, in fact it was working fine before I went to bed. Sorry that others are still having problems though. For those I would think it's definitely account related.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS