[Update: fixed] My O2 app currently unavailable

[Marjo]

Hi guys,

A quick heads up in case you're having difficulties or see someone else on the community having difficulties with using the My O2 app. We are aware of an issue currently affecting the app and are looking into it.

The desktop version of My O2 is working so while we get the app issue sorted, please try to use the desktop version. You can also use mymobile.o2.co.uk to access My O2 on your mobile browser.

We will update the topic once we hear that the issue has been fixed. Apologies for any inconvenience and thanks in advance for your patience. 

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Update: this has been fixed for everyone, including the issue where some customers were unable to see their full data allowances.

[MI5]

My data use doesn't show on PC either so I've no idea how much I have used.

[Marjo]

Good morning guys, sorry to hear you're still experiencing some problems with the app and thanks for testing it on your end. 😞 I'll post an update as soon as I have any news.

[jonsie]

No problems here this morning, in fact it was working fine before I went to bed. Sorry that others are still having problems though. For those I would think it's definitely account related.