[Update: fixed] My O2 app currently unavailable

[Marjo]

Hi guys,

A quick heads up in case you're having difficulties or see someone else on the community having difficulties with using the My O2 app. We are aware of an issue currently affecting the app and are looking into it.

The desktop version of My O2 is working so while we get the app issue sorted, please try to use the desktop version. You can also use mymobile.o2.co.uk to access My O2 on your mobile browser.

We will update the topic once we hear that the issue has been fixed. Apologies for any inconvenience and thanks in advance for your patience. 

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Update: this has been fixed for everyone, including the issue where some customers were unable to see their full data allowances.

[MI5]

[Cleoriff]

My O2 app is now working properly @Marjo 

[MI5]

All good here

[jonsie]

[pgn]

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@MI5 wrote:
All good here

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Ditto here, MyO2 app is up and functioning once more 

Now about those e-mails, @Marjo and @Martin-O2 ...

[Cleoriff]

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@pgn wrote:

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Now about those e-mails, @Marjo and @Martin-O2 ...

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What a good idea.....

[Marjo]

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@Cleoriff wrote:

My O2 app is now working properly @Marjo 

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Great to hear, thanks for keeping an eye on it guys! I've updated the opening post to say it's been fixed.

[MI5]

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@Marjo wrote:I've updated the opening post to say it's been fixed.

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A little premature unfortunately.

I have 4 contracts under MyO2 app and it's only showing data for 2 of them.

So not completely fixed yet.

[Marjo]

Ok cheers @MI5 for checking again and I'll check for an update on my end! 

[Cleoriff]

@Marjo 

Seems to be account related. I only have 1 account and all is working as it should.