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Community Manager
Posts: 6,406
Registered: ‎23-07-2014

[Update: fixed] My O2 app currently unavailable

[ Edited ]

Hi guys,

 

A quick heads up in case you're having difficulties or see someone else on the community having difficulties with using the My O2 app. We are aware of an issue currently affecting the app and are looking into it.

 

The desktop version of My O2 is working so while we get the app issue sorted, please try to use the desktop version. You can also use mymobile.o2.co.uk to access My O2 on your mobile browser.

 

We will update the topic once we hear that the issue has been fixed. Apologies for any inconvenience and thanks in advance for your patience. 

 


 

Update: this has been fixed for everyone, including the issue where some customers were unable to see their full data allowances.

 

 

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Posts: 75,485
Topics: 559
Registered: ‎04-01-2009

Re: My O2 app currently unavailable

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Posts: 79,517
Topics: 708
Registered: ‎14-01-2013

Re: My O2 app currently unavailable

Thanks for that @Marjo  I have tried it on the app and not working, though is fine on my PC.

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Posts: 94,881
Topics: 543
Registered: ‎04-04-2012

Re: My O2 app currently unavailable

App not working for me either.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 10,025
Topics: 106
Ideas: 2
Registered: ‎11-04-2012

Re: My O2 app currently unavailable

[ Edited ]

Ditto, app loads, but cannot display anything meaningful.

Screenshot_20200219-113420.jpg

 

 

Screenshot_20200219-113448.jpg

 

Web access to both MyO2 and Community works fine on browser (current e-mail silence notwithstanding). 

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Posts: 8,349
Topics: 165
Registered: ‎13-02-2019

Re: My O2 app currently unavailable

Thanks for the heads up @Marjo 

As you said, My O2 is accessable on laptop. I`m using Chrome on laptop and have checked mine.

I feel sorry for those who do not have laptop/PC and can`t access My O2. Hope it gets fixed soon. 

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Posts: 79,517
Topics: 708
Registered: ‎14-01-2013

Re: My O2 app currently unavailable

I got this and its still showing. It won't take me any further and appears to be a month out of date!

However, I don't use the app much at all. I use my PC.

 

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Posts: 94,881
Topics: 543
Registered: ‎04-04-2012

Re: My O2 app currently unavailable

I get the same as @pgn 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 75,485
Topics: 559
Registered: ‎04-01-2009

Re: My O2 app currently unavailable

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Posts: 79,517
Topics: 708
Registered: ‎14-01-2013

Re: My O2 app currently unavailable


@MI5 wrote:

I get the same as @pgn 


So do I, as soon as I try to move on to another section. Before I tried that, I thought it was working!!rofl

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