Technical or specialist issues? Ask our Gurus

[Chris_K]

Hey everybody,

Supporting our customers and keeping them connected during the COVID-19 crisis is our number 1 priority. With the temporary closure of our O2 stores, we introduced a new support resource where some of those store staff would now be helping with any and all queries they could, alongside the amazing support our existing members and regulars already provide.

Unfortunately with the temporary closure of our stores and our online Chat, our Guru presence has been lost. Until now! Guru's are an integral part of the support we offer customers and for many, this meant them visiting one of our stores to visit them in person. As that's not currently possible, we're bringing our Gurus to you, right here on the O2 Community! 

Who are our new O2 Gurus?
There's quite a few, with some more being added soon, so click the tag below to see the current list of O2 Guru support members

More info

• @O2Adnan
• @O2Ben 
• @O2James 
• @O2Jennifer 
• @O2Kat 
• @O2Kurt 
• @O2Lorna 
• @O2Sean 
• @O2Curtis 
• @O2Faisal 
• @O2Francesco 
• @O2Jen 
• @O2Michael 
• @O2Stephen 
  
• @O2Sunil
  
• @O2Danny
  
• @O2Jamie
  
• @O2Jim 
• @O2John
  
• @O2Elaine
  
• @O2Karl
  
• @O2Jenny
  
• @O2Melissa
  
• @O2Abigail
  
• @O2Sophie
  
  

How will it work?
Our new support resource in the form of @O2Hannah, @O2Stacey, @O2Dan and @O2Lauren will be dipping in and out across all of the O2 Community, helping support our existing regulars in answering whatever they can. Our Gurus have a dedicated section of the Community, where we ask for any Guru related discussions to take place. This helps provide a little structure to the Community during the COVID-19 crisis.

General questions/issues?
So... Got a general question you need help with? Ask away here on the O2 Community and if they can help, one of our members, Gurus or someone from our support team will reply as soon as they're able to.

Got a technical question/issue for our Gurus?
Maybe you have an issue with settings on your phone, or maybe you're having issues tethering your mobile data to your laptop, or perhaps you're needing help transferring data from your device... For everything technical, our O2 Guru's are here to help. Here's a list of what our Gurus are, well, gurus at:

• Network queries
• Device help & setup
• MMS Issues
• SMS Issues
• Email setup
• App suggestions
• Data back Up
• Using your device – Hints and Tips

Want to chat with our Gurus? Just head over to the Guru Board here, where our Gurus will also be looking to create some common guides or content to help you. They might even be posting some top tips on things to do while many of us are spending more time at home.

[Cleoriff]

@Upgrade40 

Other CS phone numbers to try

0800 977 7337,  0800 587 4005 and 0800 090 1808

You could try Skype 0800 032 1402

https://community.o2.co.uk/t5/Off-Topic/A-Guide-To-Skype/td-p/1305104

[jonsie]

Can you not use your old sim @Upgrade40 ?

[Upgrade40]

I have my old sim in the phone but it won’t let me do anything with it

[Caz29]

Is anyone else having trouble loading their upgrade options? Just keeps saying the page is unavailable and to try again. 🤷‍♀️

[Cleoriff]

@Caz29 

I'm not but am using a PC, not the app. Try later.

[Jan29]

I upgraded my device 2 days ago and did a sim swap as instructed.My old sim card was turned off on wednesday but I am still waiting for my new sim to be activated.

[Cleoriff]

@Jan29 

The port has started. Just keep rebooting your phone.

[Jan29]

How long should I continue to do this.I have been without my phone since  tuesday.

[Cleoriff]

Ports are taking longer than normal. If it hasn't worked by tonight then call O2 on any of these numbers

Guide: Coronavirus Community Help and Support 

[Jan29]

Thanks for your help.Sim has now been activated.