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O2 Social Media Team
Posts: 1,458
Registered: ‎27-11-2013

Technical or specialist issues? Ask our Gurus

[ Edited ]

GuruSupport.png

Welcome to the brand new O2 Guru board 
Welcome
While our stores are temporarily closed due to the COVID-19 crisis, our amazing O2 Gurus are working from home and are here to help customers with any technical related issue you may be having. Our Gurus are absolute wizards and can help with a huge range of questions or issues, including:

  • Network queries
  • Device help & setup
  • MMS Issues
  • SMS Issues
  • Email setup
  • App suggestions
  • Data back Up
  • Using your device – Hints and Tips

 

Who are our new O2 Gurus?
There's quite a few, with some more being added soon, so click the tag below to see the current list of O2 Guru support members

Spoiler


General questions/issues?

If your issue is more of a general one and doesn't fit in with any of the above, then while our Gurus may still be able to help, this will be better suited for one of our amazing Community regulars or O2 Support staff to answer for you. Please create a thread and ask your question on the relevant board.


Hi. I'm from the Social Media Team.

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Posts: 79,899
Topics: 572
Solutions: 3,819
Registered: ‎04-01-2009

Re: Technical or specialist issues? Ask our Gurus

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Posts: 86,614
Topics: 729
Registered: ‎14-01-2013

Re: Technical or specialist issues? Ask our Gurus

Hope they will be able to help as it's relentless on here @Chris_K 

*The Game Is On*

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O2 Support
Posts: 84
Registered: ‎07-06-2013

Re: Technical or specialist issues? Ask our Gurus

We are here! Any help needed we will try our best to add knowledge where we can. 

 

 

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O2 Support
Posts: 84
Registered: ‎07-06-2013

Re: Technical or specialist issues? Ask our Gurus

[ Edited ]

#firsttoreply ;-)

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O2 Support
Posts: 148
Registered: ‎27-03-2020

Re: Technical or specialist issues? Ask our Gurus

Hi Everyone,

 

I am excited to be able to offer you guys some support. Hopefully we can take some of the pressure off. 

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Posts: 79,899
Topics: 572
Solutions: 3,819
Registered: ‎04-01-2009

Re: Technical or specialist issues? Ask our Gurus

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Posts: 86,614
Topics: 729
Registered: ‎14-01-2013

Re: Technical or specialist issues? Ask our Gurus

Welcome @O2Sean  and @O2Kurt  to the madhouse!! rofl

*The Game Is On*

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Level 1: Joiner
Posts: 2
Registered: ‎30-03-2020

Re: Technical or specialist issues? Ask our Gurus

Hi, I have a Galaxy A50, my data usage has gone up from 2.00 to 2.70 GB, I have never had this happen before. I keep getting a message that says software updates but when I click to download it, it says 'you are not connected to wifi'.  I am always connected to wifi for wattsapp, viber etc.  I don't understand why this has happened. Please help...Thank you.

 

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Posts: 100,431
Topics: 546
Solutions: 12,764
Registered: ‎04-04-2012

Re: Technical or specialist issues? Ask our Gurus

@PattyG 

Did you reboot your wifi as suggested?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)