@Marjo @Martin I've been talking this customer through how to post this
over the phone. I'm in a closed store still and cannot help further.
He's been unsuccessful in contacting customer services to get a
replacement sim for his contract device. Can ...
@GMF no problem at all. Just part of our escalation process as we have
no account access. I checked my suspicion with a colleague, same gut
reaction that the issue is down to your devices not having O2 Accredited
Firmware. If we're right (and we usua...
@GMF There's a couple of things that spring to mind with this one. We
did have issues lingering around numbers porting in last month, but I'm
not aware of anything in particular. The other common issue is on
handsets not supplied directly by O2, ther...
Hi @Tonytoon Sorry for the delay in replying. Any chance you could
screenshot this and upload an image? What phone do you have? Have you
had any recent updates, or new apps? Have you tried the usual "turn it
off, turn it on again"?