Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Welcome & News

Reply
O2 Social Media Team
Posts: 1,574
Registered: ‎27-11-2013

Technical or specialist issues? Ask our Gurus

[ Edited ]

GuruSupport.png

 

SideButton_New.png Message us on Facebook Messenger Message us on Twitter


Hey everybody,

Supporting our customers and keeping them connected during the COVID-19 crisis is our number 1 priority. With the temporary closure of our O2 stores, we introduced a new support resource where some of those store staff would now be helping with any and all queries they could, alongside the amazing support our existing members and regulars already provide.

Unfortunately with the temporary closure of our stores and our online Chat, our Guru presence has been lost. Until now! Guru's are an integral part of the support we offer customers and for many, this meant them visiting one of our stores to visit them in person. As that's not currently possible, we're bringing our Gurus to you, right here on the O2 Communitysmile

Who are our new O2 Gurus?
There's quite a few, with some more being added soon, so click the tag below to see the current list of O2 Guru support members


How will it work?

Our new support resource in the form of @O2Hannah, @O2Stacey, @O2Dan and @O2Lauren will be dipping in and out across all of the O2 Community, helping support our existing regulars in answering whatever they can. Our Gurus have a dedicated section of the Community, where we ask for any Guru related discussions to take place. This helps provide a little structure to the Community during the COVID-19 crisis.


General questions/issues?
So... Got a general question you need help with? Ask away here on the O2 Community and if they can help, one of our members, Gurus or someone from our support team will reply as soon as they're able to.

 

Got a technical question/issue for our Gurus?
Maybe you have an issue with settings on your phone, or maybe you're having issues tethering your mobile data to your laptop, or perhaps you're needing help transferring data from your device... For everything technical, our O2 Guru's are here to help. Here's a list of what our Gurus are, well, gurus at:

  • Network queries
  • Device help & setup
  • MMS Issues
  • SMS Issues
  • Email setup
  • App suggestions
  • Data back Up
  • Using your device – Hints and Tips

Want to chat with our Gurus? Just head over to the Guru Board here, where our Gurus will also be looking to create some common guides or content to help you. They might even be posting some top tips on things to do while many of us are spending more time at home.

 


Hi. I'm from the Social Media Team.

Level 1: Joiner
Posts: 1
Registered: ‎30-03-2020

Re: Technical or specialist issues? Ask our Gurus

My data usage is wrong as I'm connected to WiFi and not using external data usage. What is wrong?
O2 Support
Posts: 2
Registered: ‎27-03-2020

Re: Technical or specialist issues? Ask our Gurus

Hi Westy

What device are you using?
signature
Level 49: Rootin' Tootin' 
Posts: 6,688
Registered: ‎26-03-2014

Re: Technical or specialist issues? Ask our Gurus

Is @O2Heather also an o2 Guru @Chris_K?
She is not on the list above - does that mean she is part of the community herself, or was missed off the list?

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

O2 Social Media Team
Posts: 1,574
Registered: ‎27-11-2013

Re: Technical or specialist issues? Ask our Gurus


@gmarkj wrote:
Is @O2Heather also an o2 Guru @Chris_K?
She is not on the list above - does that mean she is part of the community herself, or was missed off the list?

Hey,

Thanks for the spot @gmarkj! Smiley Happy

We've managed to get most of our Gurus we had shortlisted added all in the one go, but @O2Heather flew under the radar. She's part of the team and we've updated the username and profile behind the scenes.


Hi. I'm from the Social Media Team.

Level 49: Rootin' Tootin' 
Posts: 6,688
Registered: ‎26-03-2014

Re: Technical or specialist issues? Ask our Gurus

Thanks for confirming @Chris_K and updating her username to reflect it.
Welcome all!!

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Posts: 97,122
Topics: 758
Registered: ‎14-01-2013

Re: Technical or specialist issues? Ask our Gurus

I was wondering the same. So I'm pleased to have confirmation @Chris_K 

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker
Level 1: Joiner
Posts: 1
Registered: ‎18-06-2013

Re: Technical or specialist issues? Ask our Gurus

Hi I need to transfer from android phone to my I phone. I have a sim that I purchased from you. 
can you please advise 

Posts: 83,220
Topics: 577
Registered: ‎04-01-2009
Level 1: Joiner
Posts: 2
Registered: ‎22-04-2018

Re: Technical or specialist issues? Ask our Gurus

I upgraded my iPhone at end of feb to simo, I have been unable to call text or use data since then. I keep trying to call re this but all I’m told is they’re only dealing with fraud and theft claims. I’m still getting billed and I don’t think this is fair as I can’t get what I’m paying for.