O2 Technical ignoring my no network issue (Case A103934)

[TechSupNetW]

I have notified O2 on many many occasions about being unable to get network coverage in my home and garden. The issue is raise - they reply we're working on it - then I get a text saying the issue is resolved - it's not. Just yesterday I did receive a call on my case, I explained the situation - and today I receive a text (on wifi) that the issue has been resolved. I need to raise the issue again - they completely disregard my information. What do I do? (This has come to a head last weekend when I was in the garden and family unable to reach me during an emergency)

[MI5]

@TechSupNetW 

Keep reporting through the network app https://www.o2.co.uk/apps/my-network

Guide: How can I sort out my network issues? 

[Enlli]

Of course it all depends on a) Who owns the installation and b) Who the contractor is. Then there is often a problem of access, shortage of spares etc etc.

If you have broadband I would have thought WiFi Calling would work at home

[Bambino]

@TechSupNetW O2 doesn't guarantee 100% network coverage. No network will do that. It's stated in the Terms & Conditions you agreed to.

If you need more assurance that you can always be reached you need a land line.

[Oxonian]

Have you @TechSupNetW considered procuring some PAYG SIMs for other networks and testing to ascertain whether you would get a better signal from a different network provider ? If a different MNO was a significant improvement, it might be worth considering making a move when your contract ends. 

Of course, if you live in a signal "blackspot", that might prove to be a waste of time - but at least you will know on way or the other ! 👍