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Error when ordering

Bloodangelz
Level 3: Thinker
  • 72 Posts
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Hi,

this is so annoying!!! Can’t find live chat!

 

we have made an order for a new contract and handset, had contract info, did £30 upfront payment and screen crashed, it has taken payment but no order confirmation… nothing!!

so seems order is stuck or something.. haven’t a clue what’s going on…

 

Message 1 of 4
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madasaf1sh
Level 77: Grand Master
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@Bloodangelz 

 

You can only access live chat vis the app, so you will need to pick up the phone and call the sales team on 0800 081 0255 and they can check it went through..

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
Message 2 of 4
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Bloodangelz
  • 72 Posts
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That is so poor!

I can’t use app until have an account it says. I have an account.

 

it says on website live chat, but click and there’s no live chat!

Message 3 of 4
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madasaf1sh
Level 77: Grand Master
  • 11631 Posts
  • 64 Topics
  • 3163 Solutions
Registered:

@Bloodangelz 

 

There is nothing anyone on here can do or change as we are all customers like you, so am afraid you will need to call them..

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
Message 4 of 4
207 Views