Error when ordering

[Bloodangelz]

Hi,

this is so annoying!!! Can’t find live chat!

we have made an order for a new contract and handset, had contract info, did £30 upfront payment and screen crashed, it has taken payment but no order confirmation… nothing!!

so seems order is stuck or something.. haven’t a clue what’s going on…

[madasaf1sh]

@Bloodangelz 

You can only access live chat vis the app, so you will need to pick up the phone and call the sales team on 0800 081 0255 and they can check it went through..

[Bloodangelz]

That is so poor!

I can’t use app until have an account it says. I have an account.

it says on website live chat, but click and there’s no live chat!

[madasaf1sh]

@Bloodangelz 

There is nothing anyone on here can do or change as we are all customers like you, so am afraid you will need to call them..