O2 network coverage disruption update

[Abs]

Hi Guys,

Since 8am today, our 2G voice and data service has been restored.

Our engineers are continuing to work on the 3G service and we anticipate a full restoration of services soon.

Please have a look at our blog post for more info.

Thanks

Abs

[adamtemp64]

O2 Have announced the compensation deal http://blog.o2.co.uk/home/2012/07/o2-network-coverage-disruption-update.html

Quote

18/07 14:35: update

As we said in our last update, we want to make it up to our customers for the loss of service some people experienced last week.

The issue we had was unprecedented and we recognise that this caused inconvenience and frustration to those impacted over that one-day period.

We have now identified all those customers directly affected (those whose devices could not connect on our system) and we and are giving them the equivalent of three days back for the disruption as a gesture of goodwill and to say sorry.

• Pay Monthly customers will receive 10% off their July subscription which will be applied on their September bill, which is equivalent to 3 days back
• Pay & Go customers will receive 10% extra on their first top-up in September

To thank all our customers for supporting us through an unprecedented and difficult period, we are also giving everyone on O2 a £10 O2 voucher to spend in store. This will be redeemable via the O2 Priority Moments app or online at www.o2.co.uk/priority. It will be available between 1st and 30th September to download through Priority Moments and use in store, with no minimum spend. (One voucher can be used per transaction and no change given.)

We will contact all O2 consumer customers and those small businesses with fewer than 10 connections by the end of the day on Friday 27th July giving full details. This will be by text message. Other business customers will receive communications through their account managers or our channel partners in the coming days giving full details.

End quote

[Anonymous]

I Received a text last week It read "We apoagise for the earlier disruptions in the week here is £10 to spend" but I forget where it was.Funny thing was I never really noticed any faults ?

[perksie]

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@Anonymous wrote:
I Received a text last week It read "We apoagise for the earlier disruptions in the week here is £10 to spend" but I forget where it was.Funny thing was I never really noticed any faults ?

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Read the post above yours and you'll understand about that.

[Anonymous]

Hi Im in worthing can you tell me what is happening please have been waiting for 40 mins on landline to see what happening

[jonsie]

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@Anonymous wrote:

Hi Im in worthing can you tell me what is happening please have been waiting for 40 mins on landline to see what happening

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all info here

http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Call-and-text-difficulties-issue-12-10-2012/m-p/318388#U318388

[Anonymous]

Here we go again no service. when are you going to sort this out 02 

[Anonymous]

its a joke,  i was just in the middle of a text argument with my girlfriend....  she seems to of got the last word,, yet again....  sort it out 02

[Anonymous]

i know how you feel bandit

[Anonymous]

i want out of my o2 contract this is disgraceful

no way am i staying until june next year

[dollydaydream]

I agree it is disgusting.  I have been unable to use my phone to make or recieve calls and texts since early this morning.  I have tried calling o2's landline number and it is engaged, and I have tried talking to the virtual chat person, and it either says it is too busy to talk, or she says there is an error when I write the issue.  I am fuming that this has happened again especially since I rely on this phone for work as part of our lone working policy.  This phone is meant to keep me safe.  Thanks o2, for nothing again!!!!