O2 and Netflix. Now together.

[Martin-O2]

Hey everyone,

We have some incredible news to share! Today O2 have announced a brand new partnership with Netflix that offers new and upgrading customers on selected tariffs the opportunity to enjoy Netflix for free this summer. From the award-winning Orange Is The New Black to the captivating Stranger Things, O2 customers will be able to take advantage of some the best shows out there thanks to the new deal.

Interested? We know you are, so we’ve more details below.

Who's eligible for the offer?
The offer is open to all new and upgrading customers on selected tariffs from 14/06/2018 to 08/08/2018 (inclusive), on all devices including 'Like New'. This offer will also be available for our customers purchasing through Dixons Carphone Warehouse and Mobile Phones Direct

The offer detail
The offer covers the cost of 6 or 12 months access to the Netflix service on the Standard “2 Screens at a Time” streaming plan (valued at £7.99 a month).

• If you select a tariff that includes 6 months of Netflix, you’ll receive a £47.94 Netflix credit
• If you select a tariff that includes 12 months of Netflix, you’ll receive a £95.88 Netflix credit
• Note: This can also be used to upgrade or downgrade your Netflix plan and this can be done through your Netflix account. If you choose to upgrade, the amount of credit will reduce sooner. So if for example you move to the Premium plan then you’ll have £9.99 deducted each month instead of the £7.99 the Standard plan costs.

What tariffs are eligible?
To receive this Netflix offer, you need to take out a new Pay Monthly contract or upgrade your existing one, and select one of the tariffs listed below – and beside them, the corresponding number of free Netflix months you’ll receive.

O2 Refresh tariffs:

• 15GB to 25GB: 6 months free Netflix
• 25GB or more: 12 months free Netflix

SIM Only Tariffs:

• 18GB or more: 6 months free Netflix

Tablet Tariffs:

• 5GB or more: 6 months free Netflix

Mobile Broadband Dongle:

• 18GB or more: 6 months free Netflix

How it works

1. Provided you took out or upgraded to an eligible tariff, you will receive a leaflet at about the Netflix offer. This leaflet will let you know that you’ll receive an email 14 days after you’ve received their device, or after the ‘change-of-mind’ period.
2. Once you receive the email, this will contain a link to a redemption site.
3. You click on the link and enter your O2 mobile number (this may be pre-filled, but if not, enter it here)
4. Once your O2 number has been entered, you’ll receive a code to your mobile device that you then must enter into the redemption site when asked.
5. At this stage, you click on ‘Redeem’ and you’ll then be directed to the Netflix site.
6. If you’re new to Netflix, you’ll need to register on the Netflix website. If you’re already a Netflix customer, you’ll just need to log in.
7. You will now have either a £47.94 credit for 6 months or £95.88 credit for 12 months, depending on the tariff you chose.

What happens when the credit is used up?
New Netflix Customer: If you were a new customer to Netflix and only signed up through the above redemption process, you’ll be automatically signed up to ‘Charge 2 Mobile’. This means that once your last month of credit has been used up, you’ll be charged automatically through your O2 bill from Month 7 or Month 13, depending on the offer you signed up to, and that you didn’t upgrade your plan from ‘Standard’ (i.e, if you upgraded to the £9.99 ‘Premium’ plan, this will use £9.99 of your credit each month, resulting in less than 6 or 12 months of fee Netflix)

If you’d prefer to pay through a different method when your credit runs out, you can change this from within your Netflix account. You must change this before the end of month 6 or month 12 to ensure it takes effect in time.

Existing Netflix Customer: If you were already a customer with Netflix before signing up for the offer, your original payment method will kick back in once your credit has been used up.

So guys, what do you think of this amazing news and which Netflix shows are you most likely to binge on this summer? Are you looking forward to any upcoming Netflix movies or shows? Let us know below!

[Chris_K]

Hey all,

For those of you who have already switched to O2 or upgraded to take advantage of our fantastic Netflix offer, we hope you're enjoying top shows like Orange Is The New Black and the hundreds of other shows and movies available on the platform.

For those who have been thinking about it, tomorrow will be your last chance to upgrade or take out a new connection and get Netflix included. Check out the original post here for what tariffs are eligible, our FAQ's, and anything else you need to know.

[Poppet]

Hi
Im having real problems with this Netflix offer.  I received a text from O2 saying if I upgraded my tariff I could have 6 months free netflix.  I upgraded on 20 August, received another text on 30th August with a link saying I could redeem the offer.

Followed the link (many times), I enter my number, receive the text code of 6 digits, then I get the screen that tells me I am not eligible for the ffer.

I have spoken with live chat many times in the last few weeks and each time they do not undserstand my issue.  They think I cant redeem the netflix code but I cant even get the blooming code to redeem!

Please can someone help me with this?  I'm finding it very frustrating.

[MI5]

@Martin-O2 has been helping out with these so I'm sure he'll contact you to see what can be done.

[Martin-O2]

Thanks for the mention @MI5!  

@Poppet We can certainly get this looked into for you. I'll need a couple of details to proceed so I'll send you a private message so we can chat. 

[Margo]

I upgraded after receiving a text On the 20/08/2018. Took effect on the 12/09/18 and today got a text telling I was eligible. Turns out I'm not. 

Really not happy about this 

[Martin-O2]

Hey @Margo. Were you trying this on a wifi network? If so try using your mobile data. Apparently the system might have trouble recognising your mobile if you attempt to redeem this offer over wifi an doing it using your mobile data will allow the system to see your mobile number and authorise the offer. Same advice for you @Poppet.

Please let me know if this works and if not I can get someone to look into it further.  

[MI5]

Or try as I did on my laptop where it asks you to type in your mobile number first.

[Margo]

The chat team have told me I'm not eligible even though the text said I had the subscription....

[MI5]

Don’t believe what chat tell you!

[Martin-O2]

Hey @Margo did you try to register on your mobile network, rather then wifi?