O2 Support advisor update

[Martin-O2]

Hi everyone, 

Back in 2020 we introduced O2 support advisors to the O2 community. These advisors have been available on the community to pickup any account specific questions that would normally involve directing a member to contact customer services or the social media team. 

As of tomorrow the account advisors will no longer be working on the community. This is due to some organisational changes within O2 which means the team no longer have the bandwidth to cover the community. We have plans to introduce a new incarnation of account support to the community in the near future, details on this will be shared when available. 

I would like to thank the team for all their hard work over the past 3 years and wish them well for the future.

If there are any questions about this change please share them in the comments below.  

[MI5]

A sad day for O2 CS and O2 as a whole.

[jonsie]

It's a damn shame

Thanks to the account advisers for all their support

[Anonymous]

Does this mean I shouldn’t give my personal details to anyone O2 anymore?

In the past I’ve provided my full account details and personal information to people with O2 in their username, I thought they were official. Do I need to do anything?

[Bambino]

O2 drops the ball yet again. 

[Cleoriff]

What a damn shame. I had a feeling after last weekend that something was going on!

Thanks to them for their hard work over the past three years. They will be missed. ☹️

[madasaf1sh]

They will be missed, and have been a great and useful part of the community... 

@Anonymous 

Do not give or post any personal data to anyone on this forum.

[pgn]

Sad to see, @Martin-O2 🫤

Will the Advisor Forum accounts be disabled so people reading older posts do not keep trying to tag them? 

[MI5]

@Anonymous 

The account advisors we had with O2 in their names work for O2 and were perfectly safe to give details to. How else could they help without getting access to our accounts?

No one had O2 in their name who didn't work for O2 so historically you were perfectly safe.

Public posting of personal info is not allowed as it can be used by anyone to gain access to accounts.

[Enlli]

I was out yesterday and just came to this thread this morning and wondered why it was so long. Once I got round the boredom factor, I realised!

If what I have gained from the forum team at Virgin is to transpire, this will become less and less a community forum. It happened in the last two years on their mobile board where members where slowly  pushed out or left.

My only contribution these days after 12 years is to try to counter the misinformation that comes from some of their team members!